**Join arenaflex, a leading healthcare and retail organization, in shaping the future of patient care and community well-being.**
As a seasoned Call Center Representative at arenaflex, you will be at the forefront of delivering exceptional customer service and data entry expertise to our patients and healthcare professionals. With a strong focus on patient-centric care and community well-being, we are seeking a highly skilled and compassionate individual to join our team.
**About arenaflex**
arenaflex is a pioneering healthcare and retail organization, dedicated to making a positive impact on communities across the United States. With a legacy of over 100 years, we have grown to become one of the largest retail pharmacy chains in the country, serving nearly 10 million customers every day. Our commitment to delivering exceptional patient care and community well-being is reflected in our extensive range of services, including pharmacy and healthcare services, that cater to the diverse needs of our communities.
**Job Summary**
As a Call Center Representative at arenaflex, you will be responsible for providing top-notch customer service to patients and healthcare professionals, while accurately processing patient data and medication information. Your expertise in data entry, patient enrollment, and communication will play a vital role in ensuring seamless patient care and community well-being.
**Key Responsibilities**
* Utilize arenaflex's remedy information entry methodology and rules to process patient enrollment by entering information into a suitable system.
* Handle patient medication demands within HIPAA guidelines and enter top-off orders for processing.
* Investigate to obtain missing medication data, and decipher clinical truncations (SIG codes).
* Resolve all data entry-related exceptions.
* Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis.
* Resolve Outsider Oddballs by surveying, gathering data, making remedies, and resubmitting for processing as per individual arrangement requirements.
* Resolve phone decisions to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the Outsider Oddballs.
* Provide support to Pharmacists, both those in the office and those in different areas.
* Identify and convey issues to senior-level staff as suitable.
**Essential Qualifications**
* High School Certificate or GED.
* Essential level computer skills (e.g., start and close down computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online).
* Essential web browsing skills to include opening a program, composing URLs in the right area, using a web search engine, bookmarking a webpage, navigating using back/forward/stop buttons, and completing forms online.
* Middle-of-the-road level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
* Ability to communicate in writing and verbally.
* 18 years old or older.
**Preferred Qualifications**
* At least 1 year of pharmacy professional experience in a retail or call center environment.
* At least 1.5 years as a pharmacy professional with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency.
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Middle-of-the-road to cutting-edge level keyboarding skills (at least 35 WPM, typing by memory, organizing files).
* Familiarity with Spanish and English.
**What We Offer**
* Competitive hourly rate of $25-$35/hour.
* Opportunity to work in a dynamic and supportive team environment.
* Comprehensive training and development programs to enhance your skills and knowledge.
* Flexible remote work options to balance work and personal life.
* Opportunities for career growth and advancement within arenaflex.
* A comprehensive benefits package, including medical, dental, and vision coverage.
* Paid time off and holidays.
* Access to exclusive discounts and perks.
**How to Apply**
If you are a motivated and compassionate individual with a passion for delivering exceptional customer service and data entry expertise, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join arenaflex in shaping the future of patient care and community well-being.