**Join arenaflex, a leading e-commerce retailer in the automotive industry, and become a part of a dynamic team that's passionate about helping customers build their dream vehicles.**
**About arenaflex**
arenaflex is one of the largest and fastest-growing e-commerce retailers in the automotive industry, with a strong presence in the Greater Philadelphia area. Our company is known for its award-winning e-commerce platforms, including AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com. We've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences since 2004. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, arenaflex's catalog of brands has expanded to offer aftermarket automotive products for vehicles as classic as the Model T.
**Our Purpose**
Our purpose at arenaflex extends beyond selling car parts. We're committed to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer, or leveraging user-generated content to inspire even the most experienced owner, we're obsessed with ensuring we reach as many like-minded gearheads across the globe.
**Job Summary**
We're seeking an experienced Full Stack LiveChat Sales Representative to join our team. As a LiveChat Sales Representative, you'll be responsible for handling customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. You'll also make outbound calls and text messages to existing customers to follow up on sales leads and close sales. If you have a passion for the automotive industry and excellent sales skills, we want to hear from you!
**Key Responsibilities**
* Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
* Makes outbound calls and text messages to existing customers to follow up on sales leads and close sales.
* Takes inbound calls, text messages, tickets, and chats from any/all queues as needed and directed by the leadership team.
* Uses excitement and product knowledge to sell automotive accessories.
* Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
* Builds rapport with customers to foster repeat business up to and including service-related issues.
* Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
* Efficiently enter and process orders, returns, and customer inquiries (ESD Updates, Cancellations, etc.).
* Answers questions/educates customers, providing purchasing suggestions as necessary.
* Utilizes all available programs to achieve bi-weekly sales goals and performance metrics – chats, phone, texting tool, tickets, quotes, etc.
* Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
* Notifies Sales leadership team of trends or problems encountered.
* Continues education through company-sponsored program, LMS, improving their expertise in all supported vehicles.
* Participates in special projects and performs other duties as assigned by management.
**Essential Qualifications**
* Education: High school diploma or an equivalent combination of education and experience.
* Must have or have the ability to acquire automotive knowledge in all supported vehicles.
* Excellent sales ability and some product knowledge or ability to learn.
* Ability to maintain attendance as defined by company policy.
* Ability to maintain professionalism and use tact when dealing with difficult customers.
* Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
* Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
* Excellent organizational skills with the ability to handle multiple tasks simultaneously.
* Oral and written communication, interpersonal skills.
* Ability to prioritize workload and meet deadlines.
* Upon hire, successful completion of the arenaflex sales new hire training program.
* Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, NV, or UT.
* Bi-lingual a plus.
**Preferred Qualifications**
* Experience in the automotive industry or a related field.
* Previous sales experience, preferably in a customer-facing role.
* Familiarity with e-commerce platforms and online sales tools.
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment and meet deadlines.
**Perks & Benefits**
* Health Insurance: Medical, dental, and vision coverage.
* Financial: 401(k)/Roth plans with generous company match!
* Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements.
* Automotive Enthusiast Program:
+ Employee Discounts - All arenaflex employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
+ Vehicle Mod Program - Own a vehicle we sell parts for? All arenaflex employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
+ Race Reimbursements - Love going to car shows and races? All arenaflex employees are eligible for annual reimbursements for car show registration/admission fees.
* Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Full Stack LiveChat Sales Representative, you'll have the opportunity to:
* Develop your sales skills and knowledge of the automotive industry.
* Work with a dynamic team of sales professionals who are passionate about helping customers build their dream vehicles.
* Participate in special projects and contribute to the growth and success of arenaflex.
* Take advantage of our comprehensive training program, which includes onboarding, product knowledge, and sales skills training.
* Pursue opportunities for advancement within the company, including promotions to senior sales roles or leadership positions.
**Work Environment & Company Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Full Stack LiveChat Sales Representative, you'll have the opportunity to work from home and enjoy a flexible schedule. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We're passionate about helping customers build their dream vehicles and are committed to providing exceptional service and support.
**How to Apply**
If you're a motivated and enthusiastic sales professional who is passionate about the automotive industry, we want to hear from you! Please submit your application today, and join our team of dedicated sales professionals who are committed to helping customers build their dream vehicles.