At arenaflex, we're a global, digital business services company that's dedicated to helping the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, we leverage our global scale and local presence to support our communities, clients, and the environment effectively. As a Mechanical Customer Service Expert, you will play a crucial role in this mission by fielding customer inquiries and finding innovative ways to respond to various questions, issues, and concerns.
**About arenaflex**
arenaflex is a company that's passionate about delivering exceptional customer experiences. We believe that every interaction with our clients is an opportunity to build trust, loyalty, and long-term relationships. Our team is made up of talented individuals who are dedicated to providing outstanding support and service to our clients. We're committed to creating a work environment that's supportive, inclusive, and inspiring, where every employee feels valued and empowered to bring their best selves to work every day.
**The Role**
As a Mechanical Customer Service Expert, you will be responsible for handling customer inquiries with care, providing excellent service through active listening, and resolving issues proactively. You will be expected to communicate effectively with customers, de-escalate issues when necessary, and track call-related information for auditing and reporting purposes. This role is designed for individuals who are fearless and inspired to deliver the best service possible, contributing to the overall success of the team and the company.
**Responsibilities**
* Handle and carefully respond to all customer inquiries
* Provide excellent customer service through active listening
* Work with confidential customer information and treat it sensitively
* Aim to resolve issues on the first call by being proactive
* Appropriately communicate with customers
* Calmly attempt to resolve and de-escalate any issues
* Escalate interactions when necessary and appropriate
* Track all call-related information for auditing and reporting purposes
* Provide feedback on call issues
**Requirements**
* Ability to work remotely in a virtual team environment
* 6 months Customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer system
* Proven oral & written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Nice-to-haves**
* Experience working in a customer-facing role
* Familiarity with CRM software
* Knowledge of mechanical systems and processes
* Experience working in a fast-paced environment
**Benefits**
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
**Career Growth Opportunities**
At arenaflex, we're committed to the growth and development of our employees. We offer opportunities for advancement within the company, and our team is dedicated to helping you achieve your career goals. Whether you're looking to move into a leadership role or develop new skills, we're here to support you every step of the way.
**Work Environment**
Our work environment is designed to be supportive and inclusive, ensuring that all employees feel valued and inspired to bring their best selves to work every day. We're a team-oriented company that values collaboration, open communication, and mutual respect. Our office is located in the Bristol, TN area, and we're looking for candidates who are willing to relocate to this area.
**Compensation and Perks**
We offer a competitive salary and a comprehensive benefits package, including medical, dental, vision, and 401k. We also offer paid time off, employee wellness and engagement programs, and opportunities for professional development.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!