At arenaflex, we are a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. We are seeking a dedicated and detail-oriented Medical Billing Customer Support Specialist to join our arenaflex team in Orlando, FL.
**Job Summary:**
As a Medical Billing Customer Support Specialist, you will be the first point of contact for new customers, providing support and assistance with patient care and third-party reimbursement. You will be responsible for processing new orders, responding to questions, resolving issues, and ensuring patient, referral, and employee satisfaction. This is a hybrid role, requiring 3 days of work-from-home and 2 days of in-office work, with completion of in-office training and meeting expectations with management approval.
**Key Responsibilities:**
* Provide support to patients, referral sources, and employees through phone, email, and in-person interactions
* Process new orders, respond to questions, and resolve issues in a timely manner
* Collect co-pays and deductible amounts, conduct insurance verification and eligibility for services/products, and obtain authorization and qualification documentation
* Develop and maintain a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
* Maintain accuracy and quality control throughout patient contact and data input
* Manage all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and inputting data into IMBS and eIntake
* Prepare complete and accurate files for the Billing Department
* Process work orders to field locations and coordinate timely fulfillment of products and services ordered
* Provide education to referral sources, patients, and employees on qualifications for service and 3rd-party billing
* Provide product/service information and technical assistance to customers as required
* Perform other duties as assigned
**Essential Qualifications:**
* High school diploma or GED equivalent, required
* One year of related work experience, preferred
* Experience with medical billing practices and of billing reimbursement, preferred
* Experience in the medical field and administrative record management, preferred
**Preferred Qualifications:**
* Associate's or Bachelor's degree in a related field, preferred
* Certification in medical billing or a related field, preferred
**Skills and Competencies:**
* Accurately perform simple mathematical calculations
* Effectively communicate in English, both oral and written
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality, discretion, and caution when handling sensitive information
* Multi-task along with attention to detail
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Machines, Equipment, and Technical Abilities:**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications (Outlook, Word, and Excel)
* Office equipment (fax machine, copier, printer, phone, and computer and/or tablet)
**Physical Demands:**
* Lift and carry office equipment at times
* Requires sitting, walking, standing, talking, and listening
* Requires close vision to small print on computer and/or tablet and paperwork
**Benefits:**
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for Account Executives
* Fixed and variable rate car reimbursement for Area Managers and Account Executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, Prescription, Dental, and Vision
* HSA and FSA/Dependent Care FSA
* Life Insurance, Disability, Accidental death, Identity protection, and Legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Why Join arenaflex?**
At arenaflex, we are committed to providing a supportive and inclusive work environment that fosters growth and development. We offer a comprehensive benefits package, competitive compensation, and opportunities for career advancement. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
**How to Apply:**
To apply for this role, please submit your resume and cover letter to our online application portal. We appreciate your interest in arenaflex and look forward to reviewing your application.