At arenaflex, we are dedicated to providing exceptional patient care and exceptional customer service to our patients and their families. As a leading Primary Care Provider in Bucks and Montgomery Counties, we are seeking a highly skilled and compassionate Medical Receptionist / Customer Service Representative to join our team in our Lower Salford office.
**About arenaflex**
arenaflex is a dynamic and patient-centered healthcare organization that has been serving the communities of Bucks and Montgomery Counties for years. Our mission is to provide high-quality, accessible, and compassionate healthcare services to our patients, and we are committed to making a positive impact on the lives of those we serve. Our team of dedicated healthcare professionals is passionate about delivering exceptional patient care, and we are seeking like-minded individuals to join our team.
**Job Summary**
We are seeking a highly skilled and experienced Medical Receptionist / Customer Service Representative to join our team in our Lower Salford office. As a Medical Receptionist / Customer Service Representative, you will be the first point of contact for our patients, providing exceptional customer service and ensuring a positive experience for all who visit our facilities. You will be responsible for completing patient intake activities, verifying insurance, scheduling patients, and assisting with telephone coverage throughout the day. You will also be responsible for billing and other administrative tasks.
**Key Responsibilities**
* Greet patients as they enter our facilities with a friendly and welcoming demeanor
* Complete patient intake activities utilizing iPads and paper
* Verify insurance and schedule patients as needed
* Assist with telephone coverage throughout the day
* Process billing and other administrative tasks
* Maintain accurate and up-to-date patient records
* Provide exceptional customer service to patients and their families
* Collaborate with other healthcare professionals to ensure seamless patient care
**Essential Qualifications**
* 1 year of experience in a customer-service environment, preferably in a medical setting
* Strong computer skills, including proficiency in electronic medical records (EMRs)
* Solution-oriented and able to think critically in fast-paced environments
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Preferred Qualifications**
* 1 year of experience in a medical office setting
* Familiarity with medical terminology and coding
* Experience with billing and insurance verification
* Bilingual or multilingual skills a plus
**Skills and Competencies**
* Strong communication and interpersonal skills
* Ability to work effectively in a team environment
* Strong problem-solving and critical thinking skills
* Ability to maintain confidentiality and handle sensitive patient information
* Strong organizational and time management skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong attention to detail and accuracy
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:
* On-the-job training and mentorship
* Continuing education and professional development opportunities
* Leadership development programs
* Career advancement opportunities within the organization
**Work Environment and Company Culture**
Our Lower Salford office is a dynamic and patient-centered environment that values teamwork, collaboration, and exceptional patient care. We are committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. Our team is passionate about delivering exceptional patient care, and we are seeking like-minded individuals to join our team.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Hourly rate: $18.00 per hour
* Benefits:
+ 401(k) matching
+ Dental insurance
+ Employee discount
+ Health insurance
+ Life insurance
+ Paid time off
+ Vision insurance
* Schedule:
+ Monday to Friday
+ Weekends as needed
**How to Apply**
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.
Apply Now!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.