Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment and enjoy helping others? If so, we invite you to join our collaborative team as a Part-Time Remote Customer Service Consultant for the Aetna Answer Team at arenaflex. This role offers a unique opportunity to make a meaningful impact in the lives of individuals seeking assistance with their health care needs.
**About arenaflex**
arenaflex is a leading health care company dedicated to transforming the culture of health care delivery, making it more personal, convenient, and affordable for all clients. Our team is passionate about delivering human-centric health care, and we're committed to empowering our employees to make a difference in every interaction. As a remote employee, you'll be part of a vibrant community that values flexibility, collaboration, and innovation.
**About the Position**
As a Customer Service Consultant for the Aetna Answer Team at arenaflex, you'll serve as a vital point of contact within a client-facing team in a call center environment. Your primary responsibility will be to respond to a variety of client service requests and issues, which may include enrollment and billing inquiries, commissions, technical support, group administration, and other routine customer service inquiries. You'll be expected to deliver first-call resolution for 90-95% of inquiries, demonstrating exceptional customer service skills and a strong client-facing orientation.
**Responsibilities**
* Respond to client service requests and issues in a call center environment
* Deliver first-call resolution for 90-95% of inquiries
* Accurately identify, research, and resolve issues based on initial client communication
* Provide support for enrollment and billing inquiries, commissions, technical support, and group administration
* Demonstrate exceptional customer service skills in all interactions with clients
* Utilize problem-solving skills to address and resolve client concerns effectively
**Requirements**
* High School Diploma or GED equivalent required
* Prior call center experience is required
* Experience in process improvement and root-cause analysis methodologies preferred
* Capability to develop technical acumen is necessary
* Strong client-facing orientation is essential
* Demonstrated exceptional customer service skills are required
* Demonstrated problem-solving skills are necessary
**Nice-to-Haves**
* Experience working in a health care environment
* Familiarity with Aetna products and services
* Certification in customer service or a related field
**Benefits**
* Medical insurance coverage
* Dental insurance coverage
* Vision insurance coverage
* 401(k) retirement savings plan
* Employee Stock Purchase Plan
* Fully-paid term life insurance
* Short-term and long-term disability benefits
* Well-being programs
* Education assistance
* Free development courses
* CVS store discount
* Discount programs with participating partners
* Paid Time Off (PTO)
* Paid holidays throughout the calendar year
**Why Join arenaflex?**
* Make a meaningful impact in the lives of individuals seeking assistance with their health care needs
* Be part of a vibrant community that values flexibility, collaboration, and innovation
* Enjoy a competitive salary and comprehensive benefits package
* Develop your skills and knowledge through ongoing training and development opportunities
* Contribute to a company that is transforming the culture of health care delivery
**How to Apply**
If you believe you have what it takes to join our team, submit your application without delay. We're keen to hear from talented candidates like you. Apply now and take the first step towards a rewarding career with arenaflex.