At arenaflex, we're dedicated to delivering exceptional care and services to millions of people worldwide. As a talented Customer Service Representative, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and compassion.
**About arenaflex**
arenaflex is a global organization that's passionate about advancing health equity and improving health outcomes. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. Our team is committed to making a positive impact on the communities we serve, and we're looking for like-minded individuals to join us on this journey.
**Job Summary**
We're seeking an experienced Part-Time Remote Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to customers, answering their questions, and resolving their issues in a timely and professional manner. This is a fantastic opportunity to work in a dynamic and fast-paced environment, where you'll have the chance to grow and develop your skills, and make a real difference in people's lives.
**Responsibilities**
As a Part-Time Remote Customer Service Representative, you'll be responsible for:
* Answering 70-90 incoming phone calls per day from customers, identifying their needs, and providing solutions to their problems
* Asking relevant questions, listening actively, and documenting required information in our computer systems
* Assisting customers with obtaining prescribed medical equipment and supplies
* Verifying insurance eligibility and benefit coverage, and obtaining insurance authorization
* Researching complex issues across multiple databases and working with support resources to resolve customer issues
* Partnering with other teams to resolve escalated issues and provide exceptional customer service
**Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent (or higher)
* Must be 18 years of age or older
* 1 year of experience working in a customer service role in a call center environment
* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
* Ability to work an 8-hour shift schedule during our normal business hours (8:00 am - 5:00 pm PST), with occasional overtime as needed
**Preferred Qualifications**
* Prior experience in the healthcare or insurance industry
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficient in conflict management and resolution
**Telecommuting Requirements**
* Reside within PST, MST, or CST
* Ability to keep all company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy
* Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service
**Soft Skills**
* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
* Proficient conflict management skills to resolve issues in a stressful situation
**Benefits and Compensation**
* Competitive salary range: $16.00 to $28.27 per hour (based on local labor markets, education, work experience, certifications, etc.)
* Comprehensive benefits package, including medical, dental, and vision insurance
* Incentive and recognition programs
* Equity stock purchase and 401(k) contribution (subject to eligibility requirements)
* Opportunity for career growth and development in a dynamic and fast-paced environment
**Diversity, Equity, and Inclusion**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and equitable. We believe that everyone deserves access to quality healthcare, regardless of their background or circumstances. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**How to Apply**
If you're a motivated and compassionate individual who's passionate about delivering exceptional customer service, we want to hear from you! Please submit your application without delay. We're excited to hear from talented candidates like you and look forward to reviewing your application.