As a leading innovator in the healthcare industry, arenaflex is dedicated to revolutionizing the way patients interact with their medications and achieve better overall wellness. We're seeking a highly skilled and compassionate Pharmacy Technician to join our Clinical Customer Care team, working remotely from the comfort of your own home. If you're passionate about delivering exceptional customer service, possess a strong understanding of pharmacy laws and regulations, and are eager to learn and grow with our dynamic team, we encourage you to apply for this exciting opportunity.
**Job Highlights:**
* **Position:** Pharmacy Technician, Clinical Customer Care
* **Company:** arenaflex
* **Location:** Remote
* **Start Date:** Immediate openings available
* **Compensation:** A competitive salary
**About arenaflex:**
arenaflex is a forward-thinking organization that prioritizes innovation, customer satisfaction, and employee well-being. Our mission is to empower patients to take control of their health by providing accessible, convenient, and personalized pharmacy services. As a Pharmacy Technician at arenaflex, you'll be part of a collaborative team that shares your passion for delivering exceptional care and support to our customers.
**Key Responsibilities:**
As a Pharmacy Technician, Clinical Customer Care, you'll play a vital role in ensuring our customers receive the highest level of care and support. Your key responsibilities will include:
* Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned
* Making outbound calls for various purposes, including situations deemed urgent by the clinical pharmacist team
* Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
* Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge
* Completing tickets to support the Customer Care Team and Clinical RPh team
* Maintaining an advanced understanding of all arenaflex's policies and procedures, as well as our products and services
* Monitoring and processing all help desk assigned tasks on a daily basis
* Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls, and following through until resolution has been met
* Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate
* Investigating and reporting pharmacy errors
* Learning pharmacy laws and regulations nationwide
* Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution
* Maintaining confidentiality of all customer information
* Working autonomously and proactively identifying areas in need of improvement
* Constant collaboration with teammates
* Customer-centric and commitment to quality
* Working a flexible schedule – shifts may start and end outside of normal business hours
* Performing other tasks assigned while working in a fast-paced environment
**Essential Qualifications:**
* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
* High school or equivalent diploma
**Preferred Qualifications:**
* National Pharmacy Technician Certification (PTCB or NHA)
* Demonstrated ability to work as an effective team member
* Strong organization skills and attention to detail
* Experience recognizing and identifying patient medications
* 6+ months of relevant experience working with computer and web-based tools
* Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
**Skills and Competencies:**
To succeed in this role, you'll need to possess the following skills and competencies:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in computer and web-based tools
* Strong attention to detail and organizational skills
* Ability to maintain confidentiality and handle sensitive information
* Customer-centric approach and commitment to quality
* Ability to work autonomously and proactively identify areas for improvement
**Career Growth Opportunities and Learning Benefits:**
As a Pharmacy Technician at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including:
* Ongoing training and development programs to enhance your skills and knowledge
* Opportunities for professional growth and advancement within the company
* Collaborative and supportive work environment
* Flexible scheduling to accommodate your needs
* Competitive salary and benefits package
**Work Environment and Company Culture:**
arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our company culture values:
* Diversity and inclusion
* Collaboration and teamwork
* Innovation and creativity
* Customer satisfaction and quality
* Employee well-being and development
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive salary and benefits package, including:
* Competitive salary
* Comprehensive health insurance
* Retirement savings plan
* Paid time off and holidays
* Flexible scheduling
* Professional development opportunities
**Conclusion:**
If you're a motivated and compassionate Pharmacy Technician looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Clinical Customer Care team member, you'll have the chance to make a real difference in the lives of our customers while working in a dynamic and supportive environment. Don't miss out on this opportunity to join our team and start your journey with arenaflex today!