Are you a passionate and skilled Quality Engineer looking to make a meaningful impact in the industry? Do you have a strong background in quality assurance, excellent communication skills, and a willingness to travel? If so, we invite you to join arenaflex as a Quality Engineer - Technical Customer Service, where you will play a vital role in driving excellence in quality assurance and delivering exceptional customer satisfaction.
**About arenaflex**
arenaflex is a leading organization in the industry, renowned for its commitment to innovation, quality, and customer satisfaction. With a strong presence in the market, arenaflex has established itself as a trusted partner for customers worldwide. Our team of dedicated professionals is passionate about delivering exceptional results, and we are seeking like-minded individuals to join our ranks.
**Job Summary**
As a Quality Engineer - Technical Customer Service at arenaflex, you will be responsible for representing the company at its U.S. customers in support of the Quality Assurance function. This role requires a strong and diverse skillset, including quality assurance expertise, excellent communication skills, and a willingness to travel. You will work closely with the Quality Manager and other stakeholders to ensure seamless communication and collaboration.
**Key Responsibilities**
* Involves substantial travel to arenaflex customers in support of the Quality Assurance function.
* Provides support to the customer in consultation with the head of Quality Assurance regarding raw and finished parts, prototypes, and serial parts.
* Supports complex trials and new product runs at the customers, including documentation of results and presentation of initial sample parts.
* Documents results and ensures a smooth and timely exchange of information between arenaflex and the customers based on customer requirements.
* Performs analysis of quality concerns utilizing disciplined problem-solving techniques to identify true root causes.
* Initiates and monitors corrective actions in cooperation with Quality Assurance.
* Coordinates/oversees third-party activities as appropriate (i.e., sorting and rework activities).
* Collaborates and leads projects in accordance with applicable arenaflex guidelines.
* Serves as Voice of the Customer to arenaflex operations.
* Responsible for exceptional customer quality satisfaction, meeting all deadlines with accurate and thorough communication.
* Participates in continuous improvement initiatives.
* Organizes, plans, conducts, and documents worker-training courses according to customer requirements.
* Compiles monthly statistics regarding customer complaints, scrap, and rework.
**Essential Qualifications**
* Bachelor's degree in Mechanical Engineering or related field of experience.
* 5 years of Quality Assurance experience.
* Automotive manufacturing experience preferred.
* Strong organizational skills.
* Excellent oral and written communication and interpersonal skills.
* Computer skills with experience using MS Office Applications (Word, Excel, PowerPoint, Outlook).
* Detail-oriented with strong analytical/problem-solving skills.
* Fluency in German a plus.
* Fluency in Spanish a plus.
**Preferred Qualifications**
* Experience with iron castings preferred.
* Experience with machining processes preferred.
* Willingness to travel domestically and internationally.
**Work Environment and Culture**
As a remote employee, you will have the flexibility to work from the comfort of your own home. arenaflex values work-life balance and offers a supportive and collaborative work environment. Our team is passionate about delivering exceptional results, and we encourage open communication, creativity, and innovation.
**Compensation and Benefits**
arenaflex offers a competitive salary, comprehensive benefits, and opportunities for career growth and development. Our benefits package includes:
* 401(k) matching
* Dental insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
**Career Growth Opportunities**
arenaflex is committed to the growth and development of our employees. We offer opportunities for professional growth, training, and education to help you achieve your career goals. Our team is passionate about delivering exceptional results, and we encourage open communication, creativity, and innovation.
**How to Apply**
If you are a motivated and skilled Quality Engineer looking to make a meaningful impact in the industry, we invite you to submit your application today. Please visit our website to learn more about this exciting opportunity and to apply.
**Join Our Team!**
This is a fantastic opportunity to grow your career and make a meaningful impact in the industry. If you have the skills and passion we're looking for, please submit your application today. We look forward to hearing from you!