Introduction to Blithequark
At blithequark, we value each colleague's contributions, management, and effect, providing every individual with the opportunity to share in the business enterprise's achievement. Collectively, we strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day. With a strong commitment to integrity and an environment where each person is seen, heard, and feels like they belong, we invite you to be part of our crew and lead the way collectively.
About the Role
We are seeking an experienced data entry and live chat specialist to join our customer experience enhancement team. As a key member of our team, you will be responsible for handling the end-to-end voice of the customer technique, which includes the layout and programming of customer experience surveys. With over 5 million surveys received from clients each year across the consumer, business, and service provider area, this role plays a critical part in transforming and innovating our customer listening approach.
Key Responsibilities
- Assist in the development and maintenance of the new voice of the customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics
- Work closely with product and process owners, subject matter specialists from Qualtrics, and the Agile team in technology to outline, body, and capture business needs
- Develop knowledge of voice of the customer methods and leverage the same to define and transform the data within the Cornerstone big data platform
- Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case degree
- Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
- Power consumer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
- Proactively identify and automate manual tasks to improve best and efficiency
Essential Qualifications
To be successful in this role, you should have:
- Hands-on development experience on Hive/Hadoop, PySpark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting understanding for data-driven tasks for a span of no longer less than 3+ years
- Active collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables
- Familiarity with Agile methodologies of delivery where small increments of a product are introduced at everyday intervals to the business groups
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Experience working with big data ecosystems and transformational technologies
- Knowledge of customer experience surveys and voice of the customer techniques
- Strong understanding of data quality and accuracy principles
Skills and Competencies
To excel in this role, you should possess the following skills and competencies:
- Strong technical skills in data analysis and processing
- Excellent communication and collaboration skills
- Ability to work in an Agile environment and adapt to changing priorities
- Strong problem-solving and analytical skills
- Ability to proactively identify and automate manual tasks
Career Growth Opportunities and Learning Benefits
At blithequark, we prioritize the growth and development of our colleagues. As a member of our team, you can expect:
- Career development and education opportunities
- Access to training and development programs
- Opportunities to work on innovative projects and technologies
- A collaborative and supportive work environment
Work Environment and Company Culture
Our work environment is designed to support the well-being and success of our colleagues. We offer:
- A flexible working model with hybrid, onsite, or digital arrangements depending on position and business need
- Generous paid parental leave policies (depending on your location)
- Free access to on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
Conclusion
If you are a motivated and experienced data entry and live chat specialist looking to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity. As a member of our crew, you will have the chance to make a real impact on our customer experience enhancement team and contribute to the success of blithequark. Apply now and take the first step towards a rewarding and challenging career with blithequark.
Apply Now