Introduction to blithequark
At blithequark, we are on a mission to revolutionize the way we connect people and the world. As a global organization operating in numerous locations around the globe with thousands of customers and employees, we have a unique responsibility to promote and provide valuable opportunities in the places where we work, live, and fly. We believe that inclusion drives innovation and is the foundation of everything we do. Our Digital Technology team spans the globe and consists of diverse individuals working together with pioneering technology to build the best airline in the history of aviation.
Job Overview and Responsibilities
The Senior Data Analyst - IT is a data-driven leader who has a passion for data, analysis, and program execution with the willingness to dive into details, evaluate the big picture, and focus on process improvement. This role requires creating and maintaining strong relationships with key stakeholders across Digital Channels, Personalization, and Loyalty technology teams, as well as working collaboratively with a dedicated team and being a problem solver. The successful candidate will interpret data gathered from various sources, identify patterns and trends, and transform it into actionable insights that improve Operational Excellence.
- Figures out the digital performance of applications/frameworks affecting business functionality
- Understands the right questions to be asked on platform data attached to Digital Channels
- Creates streamlined and comprehensive data analysis work streams
- Areas of focus will include, but are not limited to:
- Data Visualizations
- Application performance analysis
- Error patterns, top factors contributing to errors
- Identify, design, and implement internal process improvements: recommendations for performance and greater agility
- Modeling and coding of data
- With space expertise, builds trusted data products including dashboards and reporting products to support Digital Channels, Personalization, and Loyalty leadership in making data-driven decisions on application performance
- Collaborates with US and India Data Center teams to develop dashboards
- Tracks new platform updates and application releases and cycles, and learns current application/frameworks to navigate system performance, dive into errors, response time, service logs, define new data collection and labeling, create universal dashboards
- Communicates and presents updates to leadership, along with assembling standard presentations
Essential Qualifications
The ideal candidate will have:
- A Bachelor's degree, preferably in Engineering, Data Science (Math, Statistics, or Economics)
- 5+ years of experience in Data Analysis, Business Intelligence, analysis, and data engineering, with 3+ years in a Fortune 500 company
- 3+ years of experience in e-commerce platform development
- Experience building presentations for stakeholders and leaders and engaging with all levels of management
- Proven ability to create a vision, inspire the team towards that vision, and offer support to achieve it
- Extensive experience with BI run boarding (e.g., PowerBI, Tibco Spotfire) to create meaningful, rich dashboards
- Advanced Excel skills
- Experience analyzing e-commerce platforms for Web, Mobile Application, Loyalty, and demonstrated expertise in handling large datasets and social datasets (SQL and Non-SQL)
- Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform results, grasp key metrics/Objective Settings
- Advanced SQL skills
- Solid problem-solving skills, using data to address issues
- Excellent writing, communication, and presentation skills
- Must be legally authorized to work in the US for any employer without sponsorship
- Successful completion of an interview is required to meet job qualifications
- Reliable, consistent attendance is a fundamental requirement of the position
Preferred Qualifications
The ideal candidate will also have:
- A graduate degree, preferably in Computer Science, Aviation Management, or Operations Research
- Software engineering, information systems, aviation management, or related degree, Operations Research, MBA
- Google Data Analysis Professional Certification, Power BI Data Analyst Associate, AWS Certified Data Analysis, Enterprise Data Warehouse certifications, Palantir, Client-Side performance metrics tools e.g., Quantum Metrics
- 4+ years of experience in a lead role
- Experience with Data Dog /App D/Kibana is a significant upside
- Experience with Enterprise monitoring systems is a plus
- Experience with Palantir Foundry, Microsoft SQL Server Management Studio
- Prior airline or travel industry experience is a plus
- Experience with AWS - Redshift, QuickSight, Athena
- Experience with BigQuery
- Continuous integration and delivery using Agile methodologies
- Regression analysis on performance predictions, exp. in multiple regression techniques
Career Growth Opportunities and Learning Benefits
At blithequark, we offer a competitive benefits package designed to keep you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to top-notch benefits like parental leave, 401k, and perks like space-available travel, blithequark is truly a unique workplace. We are committed to helping our employees grow and develop in their careers, and we offer a range of training and development opportunities to support this goal.
Work Environment and Company Culture
Our company culture is built on a foundation of inclusion, diversity, and respect. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and empowering. We are committed to fostering a culture of innovation, creativity, and continuous improvement, and we encourage our employees to think outside the box and come up with new and innovative solutions to the challenges we face.
Compensation, Perks, and Benefits
We offer a competitive salary range of $35-$40 per year, as well as a range of perks and benefits, including:
- Comprehensive health insurance
- 401k matching
- Parental leave
- Space-available travel
- Employee discounts
- Professional development opportunities
Conclusion
If you are a motivated and talented individual who is passionate about data analysis and program execution, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Senior Data Analyst - IT, you will have the chance to work with a talented team of professionals who are dedicated to building the best airline in the history of aviation. Don't miss out on this opportunity to take your career to the next level and apply today!
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