About the role
The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.
What you'll do
- Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
- Provides demand service for customers; determines and executes a support plan
- Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
- Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. Resolves firmware and software issues
- Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
- Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
- Installs electronic or digital equipment and tests
- Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
- Willing to take ownership and take on other duties as assigned
- This position requires in and out of market travel up to 70-80% of the time; this position also requires the ability to work weekends, holidays and on-call
Qualifications
- Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
- Experience with electronics related to the Pro-Av market
- Familiarity with computer and networking concepts and architecture
- Experience with digital cinema equipment is preferred
- Strong attention to detail
- Proficient with MS Office
- Exceptional customer service skills required
- This position requires a valid, state issued driver’s license
- This position requires the ability to stand, sit, squat and bend for a period of time
- Excellent communication skills, both verbal and written
- Comfortable working in a high-stress, face-paced environment with shifting priorities
- Excellent time management, organizational, and analytical skills
- Self-starter who can find and resolve issues as they are identified
- Ability to successfully interface with a wide range of personnel within the organization
Here’s what makes us so great:
- Competitive compensation and benefits
- A fun environment that fosters energy, creativity and results
- Highly collaborative and flexible working environment
- High-caliber partnerships and on-going opportunities to work with industry leaders and experts
- We invest in, and use, the latest technologies
Here’s the employee benefits we offer:
- 401(k) plan with Employer-Match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Disability Insurance
- Flexible Spending Account
- Health Savings Account - Up to $1,250/yr Employer Contribution
- Accident Plan
- Hospital Indemnity Plan
- Critical Illness Plan
- Company-paid and Voluntary Life Insurance
Still don’t believe us? Check out our website to see how we are revolutionizing the future at www.strong-tech.com. Strong Technical Services, Inc. is an Equal Employment Opportunity employer. This organization participates in eVerify.