Title: Hybrid Automotive Arbitrator I (Vehicle Dispute Resolution Specialist)
Pay Rate Range: $17.00 - $18.32/hr
Employment Type: Contract (W2 through Tekberry)
Assignment Duration: August 2026
Schedule: Full-time, Monday-Friday (9:00 AM - 5:00 PM)
Work Arrangement: Hybrid - Onsite Monday-Thursday, Remote Fridays
Location: Matteson, IL 60443 (Chicago Area - Manheim Auction)
Job Code: 1474601
Position Overview
Tekberry is looking for a highly qualified and motivated Automotive Arbitrator I to support our client, a national leader in automotive auctions and vehicle remarketing services. This role is responsible for resolving post-sale vehicle disputes between buyers and sellers in accordance with auction policies and National Auto Auction Association (NAAA) standards.
This is a customer-facing investigative and negotiation position - not a call center or clerical role. The Arbitrator acts as a neutral decision-maker who evaluates mechanical findings, documentation, and policies to determine fair financial outcomes while maintaining strong client relationships.
As a Tekberry W2 employee, you will have access to medical, dental, and vision benefits.
Responsibilities
• Review customer complaints, vehicle condition reports, and mechanic findings
• Inspect vehicles to determine repair needs and verify claim validity
• Explain auction policies and arbitration procedures to buyers and sellers
• Mediate disputes and negotiate repair costs, credits, or pricing adjustments
• Resolve after-sale issues including title problems, frame damage, mileage discrepancies, and undisclosed mechanical defects
• Maintain accurate case documentation and arbitration files
• Communicate with auction departments including reconditioning, dealer services, front office, and vehicle entry teams
• Determine whether claims meet Manheim arbitration guidelines and account-specific rules
• Make financial decisions within approval limits to settle disputes
• Coordinate post-sale inspections (PSI) and document findings
• Liaise with state or federal agencies when needed (salvage, odometer rollback, etc.)
• Provide clear written and verbal communication of claim decisions
• Promote auction services and maintain positive client relationships
• Follow all safety policies and procedures
• Perform additional duties as assigned
Must-Have Qualifications
• High School Diploma or equivalent
• 3-5 years automotive industry experience (dealership, service department, mechanical, body shop, warranty, or insurance claims)
• Strong customer communication and conflict-resolution skills
• Ability to investigate issues and make fair decisions based on policy and documentation
• Strong documentation, organization, and report-writing skills
• Ability to stand and walk for extended periods while inspecting vehicles
• Attention to detail and ability to review technical/mechanical information
• Valid driver's license
Preferred Qualifications
• Service Advisor or Warranty Advisor experience
• Automotive technician or body shop experience
• Insurance auto claims adjuster experience
• Familiarity with auction operations or post-sale inspections
• Knowledge of vehicle titles and damage classifications
• Experience negotiating customer disputes
Work Environment
This role includes:
• Regular vehicle lot walking and inspections
• Direct customer interaction and mediation
• Mechanical/condition assessment review
• Decision-making and documentation
• Combination office and outdoor auction yard work
We need hard-working, reliable employees. Tekberry offers a $100 payment for referrals!
Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.
Tekberry, Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).
By submitting your resume, you are explicitly consenting to receive communications from our organization via text message. Rest assured all our texts are sent by real people, and we look forward to a conversation with you about this job!
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