**Join arenaflex, a leading technology and logistics company, as we revolutionize the way people connect with goods and services. We're seeking a highly skilled and passionate Customer Advocate to join our arenaflex Final Dashination team.**
**About arenaflex**
arenaflex is a rapidly growing company that started with door-to-door delivery and has evolved into a platform that connects people with possibility. Our mission is to empower local economies and make a meaningful impact on our users' lives. We're committed to fostering a culture of innovation, collaboration, and professional growth, and we're looking for talented individuals who share our vision.
**The arenaflex Final Dashination Customer Advocate Role**
As a Customer Advocate on our arenaflex Final Dashination team, you will be responsible for supporting our Dashers who are dealing with bugs or errors that we have never seen before on our app. You will be the voice of the Dasher, working cross-functionally with partners to provide a timely resolution to delight the Dasher, learn additional tools, and send suggestions to Business Process owners for the creation of KB's that do not exist. Your success will have a direct impact on the Dasher you are supporting, and you will be empowered to make decisions that will make their situation better.
**Key Responsibilities:**
* End-to-end support of our Dashers by owning concerns, escalating as needed, and providing feedback and solutions to partners about issues that negatively impact our Dashers
* Leverage appropriate tools, escalation channels, and make empowered decisions that lead to a win-win situation for Dashers and arenaflex
* Own any and all issues, make proactive calls based on campaigns, and follow through on every issue
* Use de-escalation and problem-solving skills to innovate the future of the Support Operations Dasher Service Model
* Partner with the Dasher Experience and Support Operations Teams in an involve, inform, and consult approach that provides consistent updates as to Dasher concerns, feedback, and ideas as to current and potential product opportunities
**Essential Qualifications:**
* At least 6+ months of agent experience in 2 lines of business supporting our Dashers
* Ranked in the top 10% of your current Line of Business
* Consistently achieve a QA score of 90% or better
* Enthusiastic about our Dashers and always want to help them succeed
* Self-motivated and have a bias towards action, able to thrive in a fast-paced, constantly changing work environment
* Experience with de-escalating Dashers and turning detractors into lifelong promoters of arenaflex
* Your Dashers love you and always have great things to say about you
**Nice to Haves:**
* Experienced in the Dasher LOB
**Why You'll Love Working at arenaflex:**
* We are leaders - Leadership is not limited to our management team. It's something everyone at arenaflex embraces and embodies.
* We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day.
* We are learners - Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.
* We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our Dashers, merchants, and customers and believe in connecting people with possibility.
* We are all arenaflex - The magic of arenaflex is our people, together making our inspiring goals attainable and driving us to greater heights.
* We offer great compensation packages and comprehensive health benefits.
**About arenaflex's Culture and Values:**
At arenaflex, we believe in fostering a culture of meaningful connection, collaboration, and professional growth. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more.
**Our Commitment to Diversity and Inclusion:**
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
**Statement of Non-Discrimination:**
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office.
**How to Apply:**
If you're a motivated and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss this opportunity further.