**Unlock a Rewarding Career in Customer Care at arenaflex**
Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated Customer Care Specialist, FinOps to join our dynamic team. As a key member of our FinOps team, you will be responsible for providing top-notch support to our customers, ensuring their financial queries are addressed promptly and professionally.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower organizations to plan, capture, track, automate, and report on work at scale. Our cloud-based platform has revolutionized the way teams work, enabling them to deliver their best work and achieve better business outcomes. With a strong commitment to customer satisfaction, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members.
**Key Responsibilities**
As a Customer Care Specialist, FinOps, you will be the first point of contact for our customers, handling inbound customer service ticket queries, phone calls, and voicemails. Your primary responsibilities will include:
* Researching, responding to, and resolving customer inquiries within 48 hours of receipt, prioritizing based on customer impact
* Answering customer payment and invoice questions
* Assisting customers with desired changes to their account
* Providing support to Smartsheet employees with questions and problems
* Resolving difficult or complicated challenges diplomatically to best assist the customer and arenaflex
* Maintaining high-quality work, including timeliness, completeness, and accuracy
* Performing other tasks as assigned by the Manager of FinCare
**Requirements**
To succeed in this role, you will need:
* High School Diploma/GED required
* Experience with Service Ticket/Case systems
* Experience with ERP systems
* Experience with Data Entry
* 1+ years of Customer Service experience
* Excellent verbal and telephone skills
* Ability to type 50+ words per minute with high accuracy
* Regular and predictable attendance is a function of the job
**Perks and Benefits**
arenaflex offers a comprehensive benefits package that includes:
* HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
* Equity - Restricted Stock Units (RSUs) with all offers
* Lucrative Employee Stock Purchase Program (15% discount)
* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
* Monthly stipend to support your work and productivity
* Flexible Time Away Program, plus Incidental Sick Leave
* Up to 24 weeks of Parental Leave
* Personal paid Volunteer Day to support our community
* Opportunities for professional growth and development, including access to LinkedIn Learning online courses
* Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal arenaflex account
* Teleworking options from any registered location in the U.S. (role specific)
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
**Join the arenaflex Team**
At arenaflex, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description – if your career path has been nontraditional, that will set you apart. At arenaflex, we welcome diverse perspectives and people who aren't afraid to be innovative – join us!
**Ready to Apply?**
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.