Unlock your potential and accelerate your career as a Phone and Chat Specialist in a dynamic, remote-based role! We're seeking a skilled and motivated individual to join our team, where you'll play a vital part in connecting nurses with healthcare facilities, making a real difference in the lives of essential workers. As a Phone and Chat Specialist, you'll navigate online platforms to verify nurses' credentials, handle follow-up phone calls, and provide exceptional customer service. At Five Star Call Centers, we offer a competitive salary, paid training, and opportunities for growth and development. If you're a quick learner, technically savvy, and possess excellent communication skills, we want to hear from you! Responsibilities: Manage inbound and outbound calls in a timely and professional manner Handle multiple chat channels simultaneously, providing exceptional customer service Follow communication scripts, identify customers' needs, and provide solutions and alternatives Perform data entry, access company resources, and navigate online platforms efficiently Maintain punctuality, attendance, and a positive, professional demeanor in all customer interactions Qualifications: 1+ year of customer service or customer support experience 1+ year of call center or office background experience Technical savvy and ability to work independently Previous remote work experience a plus Strong phone and verbal communication skills, with active listening and typing accuracy (35 wpm) Ability to pass a background check, in accordance with state and federal laws What We Offer: Competitive starting pay: $14/hour, with shift differential and potential increase after 90 days Paid training: 3 weeks, Monday-Friday, 7:00am-4:00pm (MST) Full-time, 40-hour schedule, with rotating weekends Equipment provided for full-time, permanent employees Opportunities for growth and development in a dynamic, remote-based role Technical Requirements: Intel Core i5 5200 Series or greater processor 8GB memory on Windows 8.1/10 64 bits 1280x768 or higher screen resolution, with dual monitors required USB headset and up-to-date antivirus software Verified internet service, secure, reliable, and dedicated high-speed connection We Want to Hear From You! If you're passionate about delivering exceptional customer service and making a difference in healthcare, apply today and join our team as a Remote Phone and Chat Specialist! Apply for this job