**Unlock Your Potential with a Dynamic Role at Ride Health!** We are seeking a highly skilled and motivated Contact Center Ride Success Agent to join our team on a full-time, fully remote basis. As a key member of our 24/7 contact center, you will play a vital role in ensuring seamless transportation experiences for passengers, transportation providers, and clients. Enjoy the flexibility and freedom of working from home while making a positive impact on the lives of elderly and medically challenged individuals. **About Us:** Ride Health is a pioneering company dedicated to removing transportation barriers that prevent vulnerable populations from accessing healthcare. By leveraging technology, data, and a human-centered approach, we partner with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. **Job Summary:** As a Contact Center Ride Success Agent, your primary responsibilities will include: Scheduling transportation needs for passengers and clients Assisting transportation providers with calls Making outbound calls to passengers, client contacts, and attending facilities Monitoring and responding to chat requests Utilizing our proprietary platform, third-party transportation software, and business technology to successfully complete trip requests **Requirements:** High School Diploma or equivalent required Exceptional communication skills with empathy and understanding Commitment to efficiently completing tasks Proven broadband Internet access (Minimum 100 Mbps download / 20 Mbps upload) with the ability to connect via ethernet cable Private, dedicated, quiet workspace free from distractions Understanding of basic computer troubleshooting Available shifts: SMTWS (5:45am - 2:15pm ET), MTWThF (10:30am - 7:00pm ET) **Preferred Qualifications:** Fluency with standard business tools like MacBooks, Google Apps, and software-based telephone systems Contact center or tech support experience Customer service experience with issue management Thoroughness in following SOPs to complete tasks Ability to recognize trends and report to upper management Actively engage and collaborate in the work of a remote team **What We Offer:** Competitive compensation: $16 - $18 per hour Rich benefits offering, including: 100% company-paid medical, dental, and vision insurance for employee coverage Paid Time Off 401k retirement savings plan with 4% fully vested employer match Fully paid parental leave after 6 months of employment Life insurance, short-term disability, long-term disability TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody, and more! Fully remote work arrangement Career advancement opportunities **How to Apply:** Ready to join our team? Click the link below to apply now and take the first step towards a fulfilling career with Ride Health! Apply for this job