Lead ServiceNow Developer with Portal Experience
Education: Bachelors with 10+ Years of Professional Experience
Position Location: Remote
Clearance level: Secret
Qualifications
3 years or more of experience developing ServiceNow solutions in Portal
5 years or more of General ServiceNow Implementation experience
Demonstratable experience building portal widgets and customizing ServiceNow components
Design, develop, and maintain custom ServiceNow Service Portals, ensuring intuitive user interfaces and optimal user experience
Create and enhance custom widgets using AngularJS, JavaScript, HTML, and CSS to extend portal functionality and meet specific business requirements
Hands-on experience configuring or building ServiceNow applications
Experience in supporting architecture and product owner team in establishing users, groups, and roles in ServiceNow
Support program team as technical advisor, overseeing technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
3 or more years of Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
In-depth knowledge of ServiceNow platform capabilities and best practices
Strong scripting skills in JavaScript
Experience in customizing UI and creating complex workflows
Understanding of integration techniques with external systems
Experience working in IL5 and IL6 environments is preferred
ServiceNow certifications preferred
ServiceNow Certified System Administrator preferred
ServiceNow Certified Application Developer preferred
Responsibilities
Collaborate closely with stakeholders to address specific business needs and enhance client satisfaction through effective ServiceNow solutions.
Partner with Solutions Architects and Business Analysts to gather and document business objectives and functional requirements.
Portal Design, Creation of Widgets, Workflow Integration and automation
Work closely with government Product Owners to translate requirements to technical implementation and delivery
Support architects in designing and integrating ServiceNow with other systems and applications.
Facilitate data migration processes from legacy systems to ServiceNow, ensuring data accuracy and consistency.
Conduct detailed testing of ServiceNow configurations to confirm functionality and safeguard data integrity.
Monitor platform performance and apply strategies to optimize the efficiency of ServiceNow solutions.
Support the program team on change management activities
Provide training and resources to help end-users smoothly integrate and adopt the implemented solutions.
Diagnose and resolve technical issues related to ServiceNow deployments.
Stay informed about the latest ServiceNow features, updates, and best practices to drive continuous program improvements.
Collaborate with scrum team members in an Agile / Scale Agile Framework environment
Ensure technical documentation for configurations and customizations is thorough and complete.