ABOUT KHAN ACADEMY
Khan Academy is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere. Our proven learning platform offers free, high-quality supplemental learning content and practice that cover Pre-K - 12th grade and early college core academic subjects, focusing on math and science. We have over 181 million registered learners globally and are committed to improving learning outcomes for students worldwide, focusing on learners in historically under-resourced communities.
OUR COMMUNITY
Our students, teachers, and parents come from all walks of life, and so do we. Our team includes people from academia, traditional/non-traditional education, big tech companies, and tiny startups. We hire great people from diverse backgrounds and experiences because it makes our company stronger. We value diversity, equity, inclusion, and belonging as necessary to achieve our mission and impact the communities we serve. We know that transforming education starts in-house with learning about ourselves and our colleagues. We strive to be world-class in investing in our people and commit to developing you as a professional.
THE ROLE
The Legal Operations Manager will help us develop, implement, and manage legal and compliance processes that support our AI-powered education platform and protect the privacy of our learners, including children and students. You will: (1) partner with cross-functional teams to support privacy, security, and compliance programs; (2) develop processes that allow us to meet our commitments to user privacy in a seamless and scalable manner that promotes operational efficiency and (3) provide operational support to the legal team. If you are looking for the opportunity to make a significant impact, have a passion for education, and are interested in developing or deepening your skills in high-demand competencies relating to privacy and compliance programs, this role provides a great opportunity to apply your skills and experience to help take your career and our nonprofit mission to the next level. This role is a non-legal role on the legal team, reporting to the General Counsel. You will work closely with privacy, security, and business stakeholders across the organization. Your responsibilities will include:
• Supporting our global privacy compliance program and processes, including administering tools and coordinating responses to privacy inquiries and coordinating responses to privacy and security compliance assessments under guidance from privacy and security specialists.
• Administering our vendor management and procurement programs and tools, providing support to business leads and vendor approvers to assure that vendor onboarding and RFP processes are completed in accordance with company policies. This role does not include substantive evaluation of vendor competencies or performance.
• Coordinating cross-functional compliance processes requiring input from business leads and technical, security, privacy and legal team members.
• Collaborating with cross-functional stakeholders to support, improve, and shape compliance-driven policies and procedures that scale with global growth and provide Khan Academy with well-documented processes.
• Developing recommendations for process mapping and workflow approvals that reduce organizational pain points and drive effectiveness in our compliance program; this may include vetting and recommending tools that will increase efficiency.
• Ensuring that our compliance protocols are clearly communicated, followed and documented in accordance with best practices.
• Assisting as needed with contract management, policy updates and preparation of training materials.
• Engaging in special projects and ad-hoc matters.
WHAT YOU BRING While we will consider a broad range of backgrounds, the ideal candidate would have the following qualifications/experience:
• 5-10 years’ experience in legal operations, privacy program management, or similar legal/compliance roles.
• Experience in vetting, implementing, configuring and using process management tools and systems that promote efficiency and transparency in workflow and process management.
• The role will require you to develop and maintain a foundational understanding of data privacy requirements relevant to our operations, working with professionals dedicated to privacy, security and legal compliance. A background in data privacy compliance requirements and best practices, with a CIPM or similar certification, is ideal but not required.
• Strong written and verbal communication skills that will enable you to communicate processes and requirements effectively. assist with development of policies, guidelines and training materials and conduct information and training sessions.
• You thrive on bringing easy to access and implement processes through project management skills that will enable you to tackle a wide range of matters. The role is well-suited to a motivated self-starter t