Logistical Support Coordinator - Remote - Quality and Risk Adjustment Operations

Join the UnitedHealth Group Team as a Logistical Support Coordinator - Remote

Thrive in a culture of innovation and teamwork as a Logistical Support Coordinator - Remote with UnitedHealth Group. Enjoy the freedom and flexibility of this Remote role while making a positive impact on the lives of millions of people. UnitedHealth Group is a global organization that delivers care, aided by technology, to help people live healthier lives. As a Logistical Support Coordinator, you will play a critical role in driving success in our Quality and Risk Adjustment market-based teams and providers.

About UnitedHealth Group

UnitedHealth Group is a leading health care company that is committed to helping people live healthier lives. We believe that everyone deserves the opportunity to live their healthiest life, and we are dedicated to making the health system work better for everyone. Our mission is to improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Job Summary

The Practice Support Unit (PSU) Logistical Support Coordinator is responsible for the coordination and completion of PSU events/visits across various functional areas. This role requires a strong and diverse skillset in relevant areas to drive success. As a Logistical Support Coordinator, you will provide subject matter expertise in areas including PSU events/visit scope definition, event logistics, resource allocation, facilitation, reporting, and other areas of expertise based on established logistical coordination techniques.

Key Responsibilities

• Coordinate alignment and understanding of PSU events/visits scope and objectives with the organization's strategic objectives and the Voice of the Customer (internal and external).
• Plan and Coordinate PSU events/visits/initiatives with contracted and employed PCPs.
• Coordinate and support PSU events/visits/initiatives scope and objectives throughout the event lifecycle, as needed (before, during, and after).
• Audit and track all PSU events/visits, validation, and submission of PRP open/closed gaps.
• Deliver all test results and progress notes generated by PSU events/visits to contracted and employed PCPs.
• Analyze event outcomes and make appropriate recommendations to improve future event requests (e.g., provider and patient satisfaction, lessons learned, team's member performance).
• Use ePRG, eCW, CDSS, Productivity Reports to pull various reports, including but not limited to PML, Pink Box, Patient Summary detail, Call Lists, Event Summaries, etc.
• Quality assurance review of submitted forms for PSU.
• Troubleshooting for missing elements (i.e., may include calling radiology providers for copies of mammogram reports).
• Assist PSR as necessary with outbound calls.
• Cover for Field PSU Data Mining events when necessary.
• Create, update, and maintain accurate patient profiles in eCW for upcoming and past PSU visits/events.
• Preparation of visit checklist and packets for LPN/NP visits (including preparing packet of SDS, FOC, Attestation, and Patient Summary Detail log).
• Responsible for keeping the overall calendar of all PSU/QRA activities/interventions, including any PSU events/visits/initiatives.
• Ensure weekly reporting of activities of all PSU staff is accurate and timely.
• Responsible for ensuring all Requests are coordinated, sourced, and staffed appropriately.
• Coordinate with mobile screening vendor(s) for completion of FOC.
• Coordinate with cross-functional teams any member mailings or customized calling scripts that are necessary to support QRA PSU efforts.
• Conduct post-audits and ensure all submitted gap measures were captured by the corporate team (e.g., no longer pink in pink box).
• Ensure direct manager has accurate knowledge of progress, risks, and barriers proactively.
• Identify training opportunities for staff based on post-audits and report findings to direct manager.
• Ensure that new/revised business processes/procedures are documented/updated/approved, as needed (e.g., process flows, SOPs, job aids, training guides).
• All other duties as assigned.

Requirements

Essential Qualifications

• High School Diploma / GED.
• Must be 18 years of age or older.
• 2 years of experience with tracking data, working with large data sets, and making data-driven analytical decisions.
• Proficiency with Microsoft Office (Excel, Word, and PowerPoint).
• Reliable transportation, as you may need to attend a Wellness event on occasion in the local market.
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred Qualifications

• Familiarity with HEDIS and STAR measures.
• ICD 10 and CPT coding experience.
• Bilingual (English/Spanish).
• Working knowledge of medical office procedures and medical terminology.

Skills and Competencies

• Ability to work in a fast-paced environment on multiple events with tight deadlines while paying close attention to the details of all deliverables.
• Articulate and able to communicate with peers internal and external to the organization.
• Keen judgment and collaborative problem-solving skills.
• Ability to handle confidential and sensitive data with discretion.
• Time management, organizational, and prioritization skills and ability to balance multiple priorities.
• Be flexible and adaptable to change.

Telecommuting Requirements

• Reside in a commutable distance to 5130 Sunforest Dr, Tampa, FL, as you may need to participate in a quarterly onsite meeting.
• Ability to keep all company-sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.

Compensation and Benefits

UnitedHealth Group offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The hourly range for this role is $16.54 to $32.55 per hour, depending on location, experience, and other factors.

Career Growth Opportunities and Learning Benefits

At UnitedHealth Group, we are committed to helping our employees grow and develop their careers. We offer various training programs, mentorship opportunities, and career advancement paths to help you achieve your goals.

Work Environment and Company Culture

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and we celebrate diversity and inclusion in our workplace. We are committed to creating a healthy and supportive work environment that encourages collaboration, innovation, and growth.

Conclusion

If you are a motivated and detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity as a Logistical Support Coordinator - Remote with UnitedHealth Group. Join our team and make a positive impact on the lives of millions of people.

Apply Now

Apply Now