Unlock Your Potential with American Express: Join Our Team as a Manager, Tele Account Development
At American Express, we believe in the power of people and businesses to progress in incredible ways when backed by the right support. As a global and diverse community of colleagues, we're committed to providing the world's best customer experience every day. We're looking for a talented Manager, Tele Account Development to join our team and lead the way in developing and managing high-potential and high-spending clients.
About the Role
As a Manager, Tele Account Development, you'll be responsible for the overall management (expansion and retention) of a defined portfolio of high-value existing Business and Corporate customers. This telephone-based position requires a results-driven professional with strong customer relationship building skills, consultative selling abilities, and a competitive, positive attitude.
Key Responsibilities
- Planning (10-20% of time): Effectively manage a dedicated portfolio of high-value existing Business and Corporate customers provided by American Express within territory.
- Relationship Management (10-20% of time): Proactively reach out to customers to uncover opportunities, treat the customer until there's a change in customer spend in alignment with growth or retention conversations.
- Client Solution (20-30% of time): Use consultative skills to maintain and develop the existing customer relationship and substantially grow charge volume (e.g., onboarding new vendors, expanding existing vendors, adding supplemental cards).
- Negotiate and Close (20-30% of time): Partner closely with Field Dedicated Portfolio Account Development team when a telephone-managed customer requires a face-to-face visit, and partner with specialized sales team for product cross-sell (AP Automation).
- Compliance (100% of time): Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.
Essential Qualifications
To succeed in this role, you'll need:
- Relationship Management: Strong customer relationship building skills to follow through and motivate clients to act.
- Consultative Selling: Effectively identifies client needs to configure solutions that address client requirements and deliver value.
- Closing: Overcomes objections and resistance to proposed solutions with key client decision makers.
- Influence & Persuasion: Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services.
- Demonstrating Value: Proactively and consistently demonstrates the value of partnering with American Express.
- Results Focus: Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks.
- Market, Industry, & Product Knowledge: Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation.
Preferred Qualifications
Ideally, you'll have:
- A Bachelor's degree.
- Excellent sales experience (3-5 years minimum).
- Experience partnering with clients across various markets/industries.
- Experience in a highly-regulated industry.
What We Offer
At American Express, we back our colleagues and their loved ones with benefits and programs that support their holistic well-being. Our comprehensive benefits package includes:
- Competitive base salaries.
- Bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Our Culture
At American Express, we're committed to creating a culture where everyone is seen, heard, and feels like they belong. We have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.
Why Join Us?
By joining our team, you'll become part of a global and diverse community of colleagues who are passionate about providing the world's best customer experience. You'll have the opportunity to learn and grow with us, and create a career journey that's unique and meaningful to you. We're committed to recognizing your contributions, leadership, and impact, and providing you with the support you need to thrive, professionally and personally.
Salary and Benefits
The expected salary range for this role is $80,000 to $155,000 annually, plus bonus and benefits. The actual salary will depend on various factors, including location, experience, and job-related factors.
Equal Opportunity Employer
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Ready to Apply?
Don't miss out on this exciting opportunity to join our team and lead the way in developing and managing high-potential and high-spending clients. Apply now and become part of a global community of colleagues who are passionate about providing the world's best customer experience.
We look forward to hearing from you!
Apply Now