Job description:
The field service technician job description calls for an individual who is able to manage multiple projects at the same time and travel to various places to provide services. A field service technician is able to repair various forms of equipment, machinery, and electronics.
Minimum Qualifications and experience:
- Minimum A+, N+ certification or equivalent and hands on experience
- Minimum 3 years Field Service experience
- CCNA, FortiGate NSE qualification or equivalent (Advantageous)
- Driver’s license essential
- Excellent communication and reporting skills.
- Good technical and troubleshooting skills.
- Must be willing to abide by the security policies of the company.
- Must have strong communication skills and the ability to work independently or as part of a team.
- Ability to work outside in the field is required.
- Relevant vendor and product certification together with the required vocational training completed.
Technical Skills:
- Proficiency in computer hardware, software, and networking. Knowledge of operating systems, troubleshooting techniques, and basic programming concepts.
- Hardware Repair and Maintenance: Ability to diagnose and repair hardware issues in computers, laptops, servers, and other IT equipment. Knowledge of component replacement and preventive maintenance.
- Software Installation and Configuration: Experience in installing, configuring, and updating software applications and operating systems on various devices.
- Networking Skills: Familiarity with network configurations, protocols, and troubleshooting. Understanding of IP addressing, DNS, DHCP, and network cabling.
- Communication: Excellent verbal and written communication skills to effectively interact with customers, explain technical concepts, and provide clear instructions.
- Customer Service: Strong customer-centric approach with the ability to handle customer inquiries, complaints, and provide timely and courteous support.
- Time Management: Effective time management skills to prioritize tasks and meet service-level agreements (SLAs) for on-site visits.
- Problem-Solving: Analytical and critical thinking skills to diagnose complex issues and implement appropriate solutions.
Location:
Johannesburg, West Rand