Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 32,000+ companies of all sizes, serving more than 700K members, and have reached €500M+ in ARR.

Our team of 600 people (still growing) operates across France  , Spain  , Belgium  , and Canada  .

How we do it ?

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

1. Mission is the Boss: We have a mission-first focus with long-term thinking, where all employees act as owners seeking the company's success above all else.

2. Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.

3. Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.

4. Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.

5. Radically Transparent: We ****make information accessible and written-first, promoting async communication while protecting sensitive data.

6. Kind, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive intent while assuming the best.

7. Empathetic Challengers: We give direct feedback with empathy, praise strengths, and focus on growth through candid communication.

8. Bold & Creative Contrarians: We think differently to achieve greatness, challenge expertise with first principles, and embrace calculated risks.

9. Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.

10. Fight for Simplicity: We eliminate unnecessary processes, stay concise and articulate, and maintain smart frugality while solving problems pragmatically.
    
    

⭐️ Operations at Alan ⭐️

Our Operations team guarantees the delivery at scale of our insurance and healthcare products, efficiently and delightfully. On a day-to-day basis, this means running, building and industrializing processes to deliver the vision and contributing to our strategy by bringing Ops perspective.

As we anchor our Insurance position in France, diversify our offering with health and well-being related services and expand into an international platform, our operations are becoming very complex and our challenges ahead have never been as exciting!

Being an Ops at Alan means joining a team of 30+ talented, committed and passionate Ops experts from three different countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.

For this role, you need to be based out of France, Belgium, Spain.

The Operations Community’s core responsibilities are to build and strengthen our operational capabilities and scale our platform efficiently to handle fast growth, cost optimisation and product diversification.

We need team members to be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare, and truly re-engineer the experience we offer to our members.

To that end, we are looking for Operations specialists with a first track record in scaling operations and great entrepreneurial mindset to help us make our crazy ambitions come true.

We move fast, with a lot of ownership, and are proud to tackle big problems!

Examples of missions our team is covering and you could be involved in:

Run:

• Perform and scale daily operations for managing our member affiliation in the general case or for some specific situations, cancelling our competitors contract, handling the delivery of some health services

• Handle partnerships with partners (technical partners, etc.)

Build:

Implement strategic projects such as the automation of some insurance processes (parsing of reimbursement request, recovery, etc.), setting up the 1st bricks to deliver new health services offering (health product delivery, etc.), etc. with full ownership on the deliverables

Industrialize our processes and organisation to reach operational excellence:

• Set up efficient operations monitoring to build a granular understanding of our processes and identify risks and areas of improvement

• Identify continuous improvement initiatives and push automation of our processes to make them more personalized and more efficient

• Improve financial efficiency of our model

Strategy / Leadership:

• Bring the Ops vision in the Company roadmap

• Navigate through the different teams to make things happen

Team and People growth:

• Coach more junior Alaners and provide the right level of support, helping them grow and offering the right platform to learn

• Contribute to the team development (hiring, structuring, etc.)

We look for someone with 3-7 years of experience.

Hard skills / Behavioural

• Strategic thinking and planning: Ability to define a vision and drill down into an actionable plan and roadmap, ability to consider complex problems and factor in different dimensions (business, customer experience, regulatory, etc.) with a deep level of structure

• Passionate about digging into ops/technical processes: ability to build and optimise processes that ensure quality of service, performance and scalability, while making them clear and delightful internally and for our members

• Strong analytical & problem solving skills and ability to conduct deep data analysis

• Communication: Communicate well with Alaners and service providers

Soft skills / Behavioural traits

• Comfortable in fast-paced environments where there is a high level of uncertainty, ability to remain proactive and biased for action in exploratory project stages, at ease to self-start and work independently with a strong capacity to adapt

• Highly adaptable and fast learner : excited to learn new tools, technologies and methodologies

• Highly organized: able to handle many different tasks in parallel

• Hands-on: not scared of getting their hands dirty and dive into any problem

• Challenger: Portrays a general growth mindset and challenges Alan’s past decisions

• Collaborative/ team player: Able to navigate through an organisation and work with very transversal teams, able to handle stakeholders with very different needs and expectations - great attitude and ability to collaborate in multidisciplinary teams that can include clinicians

• Leadership: Able to attract top talents, lead, mentor and make people grow

• User centricity and empathy: A sensibility for Product / UX esp. For early stage, and towards member’s and colleague’s satisfaction

• Experience building new and early-staged products and services with a user-centric approach, understanding of key principles of early-stage products such as traction, retention, learning loop, etc.

Language(s)

• Strong written and oral communication in both English and French

• Plus It’s even better if you have

  • A successful track record in a scaling organizations

  • Healthcare/digital health or insurance experience, passion for healthcare delivery

  • SQL knowledge allowing to be fully autonomous when drilling into the data

  Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.

• Flexible Office. Work from anywhere!

• All the tools you need. Top of the range equipment: Macbook Air, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your time as you wish.

• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).

• Transport. Generous transit benefit

• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Personal growth through coaching: At Alan, coaching isn't just a perk - it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.

• Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.