Medline is a leading healthcare company seeking a Product Support Specialist to provide in-depth knowledge and support to various internal product and sales teams. The role involves collaborating with the Product Support team to resolve customer/sales requests and reporting product issues.
Responsibilities
- Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group
- Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses
- Accurately cross-reference and/or research external brands to identify corresponding Medline products
- Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items
- Report product issues/concerns
- Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items
- Provide administrative support and respond to sales rep questions as needed
Skills
- High school diploma or equivalent
- At least 1 year customer service experience
- Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
- Bachelor's degree
- Previous healthcare experience
Benefits
- Health insurance
- Life and disability
- 401(k) contributions
- Paid time off
Company Overview
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. It was founded in 1966, and is headquartered in Mundelein, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.medline.com/home.jsp.Company H1B Sponsorship
Medline has a track record of offering H1B sponsorships, with 344 in 2025, 144 in 2024, 142 in 2023, 143 in 2022, 137 in 2021, 113 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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