Note: The job is a remote job and is open to candidates in USA. ComputerCare is a woman-owned IT company that values both technical excellence and human connection. They are seeking an Account Manager – Education to partner with K–12 schools, managing device repair needs and building strong relationships with school administrators and IT leaders to ensure smooth technology operations.
Responsibilities
- Manage K–12 device repair orders with accuracy and attention to detail, coordinating closely with internal operations and technicians to ensure timely and efficient service delivery
- Maintain consistent communication with school administrators, IT directors, and procurement teams on repair timelines, device logistics, and service updates to ensure a smooth customer experience
- Track order progress, proactively resolve issues, and deliver exceptional customer service from start to finish
- Build and nurture strong, long-term relationships with key education stakeholders to enhance satisfaction and loyalty
- Collaborate with Account Executives on joint K–12 accounts to maximize district-level opportunities and expand our market presence
- Partner with Marketing to develop and execute targeted campaigns for the education segment
- Stay informed on K–12 technology trends, procurement cycles, and funding programs (e.g., E-Rate, ESSER) to identify and pursue new sales opportunities
- Deliver engaging virtual presentations and product demonstrations that highlight ComputerCare’s unique service offerings
- Identify and act on upsell and cross-sell opportunities across IT Asset Management (ITAM) and lifecycle services
- Maintain accurate records of customer interactions, pipeline activities, and forecasts in the CRM system
Skills
- 1–3+ years of experience in customer account management, preferably in IT, SaaS, or IT asset management
- Strong communication, relationship-building, and presentation skills
- Proven track record in lead generation, relationship nurturing, and closing deals
- Proficient with CRM tools like Salesforce or HubSpot and familiar with sales automation platforms
- Self-motivated, results-driven, and able to manage multiple priorities in a fast-paced environment
- Travel up to 15% as needed
- Experience with K–12 or education-focused organizations is a plus
- Knowledge of IT asset management (ITAM), software asset management (SAM), or related IT services is a plus
Benefits
- Comprehensive Medical, Dental, and Vision plans to keep you feeling your best
- 401(k) with employer match—because your future matters
- Company-paid Life Insurance, plus HSA & FSA options
- Employee Assistance Program (EAP) for real support when you need it
- Adoption Assistance to help grow your family
- Commuter Benefits for an easier ride
- Free Coursera Professional Certifications to level up your skills
- Generous vacation & sick time, plus paid time off to give back to your community
Company Overview
ComputerCare is an information technology company offering computer repair and services. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 51-200 employees. Its website is https://computercare.net/.
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