[Remote] Administrative Liaison

Note: The job is a remote job and is open to candidates in USA. BasePoint is dedicated to empowering individuals and families through compassionate care. As an Administrative Liaison, you will coordinate virtual treatment sessions, manage patient communications, and uphold confidentiality while providing support to patients and families. Responsibilities - Coordinate and manage virtual treatment sessions using Zoom, including creating and managing breakout rooms, assigning and moving patients between rooms, admitting participants from the waiting room, tracking attendance, and supporting overall session logistics - Professionally answer phone calls and emails, delivering information and relaying messages as needed - Uphold patient confidentiality with a deep understanding of HIPAA/HITECH regulations and maintain awareness of highly confidential and/or important documents received at the clinic as assigned - Able to maintain professionalism in a variety of stressful situations - Supervision of patients during virtual programming by providing line of sight or one-on-one care as directed - Provides customer service that aligns with our mission, vision, and core values - Demonstrates effective milieu management skills, which promote positive patient experiences - Responsible for reporting all clinical, medical, or psychiatric concerns to the Assistant Clinical Director - Assists with the arrival and dismissal of the virtual session process - Employs appropriate crisis intervention and de-escalation techniques as required and according to policy and procedure - Maintain current knowledge of the program and protocol (policy and procedures) guidelines - Respond to requests for behavioral assistance and monitor patients during debriefings via telehealth - Utilize cloud-based communication software—Outlook, Teams, Zoom, in addition to EMR and outcomes survey software daily - Provides support and assistance with other duties as assigned Skills - 1 year of office experience - Strong customer service and the ability to handle multiple tasks - High School Diploma - Are passionate about serving youth and families with integrity and compassion - Thrive in a collaborative, mission-driven environment - Coordinate and manage virtual treatment sessions using Zoom, including creating and managing breakout rooms, assigning and moving patients between rooms, admitting participants from the waiting room, tracking attendance, and supporting overall session logistics - Professionally answer phone calls and emails, delivering information and relaying messages as needed - Uphold patient confidentiality with a deep understanding of HIPAA/HITECH regulations and maintain awareness of highly confidential and/or important documents received at the clinic as assigned - Able to maintain professionalism in a variety of stressful situations - Supervision of patients during virtual programming by providing line of sight or one-on-one care as directed - Provides customer service that aligns with our mission, vision, and core values - Demonstrates effective milieu management skills, which promote positive patient experiences - Responsible for reporting all clinical, medical, or psychiatric concerns to the Assistant Clinical Director - Assists with the arrival and dismissal of the virtual session process - Employs appropriate crisis intervention and de-escalation techniques as required and according to policy and procedure - Maintain current knowledge of the program and protocol (policy and procedures) guidelines - Respond to requests for behavioral assistance and monitor patients during debriefings via telehealth - Utilize cloud-based communication software—Outlook, Teams, Zoom, in addition to EMR and outcomes survey software daily - Provides support and assistance with other duties as assigned - Healthcare experience preferred Benefits - Medical, Dental & Vision Insurance - 401(k) - Life Insurance + AD&D - Short-Term & Long-Term Disability - Accident Insurance, Critical Illness Insurance & Hospital Indemnity Insurance - Employee Assistance Program - Paid Time Off (PTO) plus 7 Paid Holidays + 2 Floating Holidays Company Overview - BasePoint is a PHP/IOP Outpatient program treating mental health and co-occurring disorders. It was founded in 2019, and is headquartered in Forney, Texas, USA, with a workforce of 201-500 employees. Its website is https://basepointacademy.com.