Note: The job is a remote job and is open to candidates in USA. Allstate is a company that has been protecting families for over 90 years, and they are seeking an Assess Repairability Adjuster (Total Loss) to provide exceptional customer service for vehicle repair assessments. The role involves virtually inspecting vehicle damage, writing repair estimates, negotiating settlements, and managing claims processes independently.
Responsibilities
- Providing a superior level of customer service and attention to customers who have a vehicle that needs repaired
- Virtually inspects damage to a vehicle (which may include automobiles, motorcycles, all-terrain vehicles and recreational vehicles)
- Writes damage repair estimates
- Completes total loss valuations
- Negotiates moderately complex and occasionally complex settlements with repair facilities, tow yards, customers
- Estimates repair times for rental/loss of use
- Explaining coverage, estimates, claims, settlement, and rental processes to agents and/or customers
- Investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage
- Use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants
- Utilize multiple tools to get the job done in a fast-paced environment
- Execute policies along policy agreements, and keep a clear record of work in a claims system
Skills
- As a condition of employment, you'll be expected to obtain an adjuster's and appraisers license based on state specific requirements
- All required licenses must be obtained within 60 days of hire
- You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal
- Must have 18 months or more of Auto Collision estimating in CCC One, Audatex, or Mitchell, etc
- Previous experience in total loss adjustment or a related field is highly desirable
- Proficiency in using estimating software and valuation tools for virtual assessments
- Strong analytical skills to evaluate moderate to complex vehicle damages effectively
- Excellent negotiation and communication skills to interact with customers and stakeholders remotely
- Ability to work independently and manage time efficiently in a virtual work environment
- Detail-oriented and organized, with a commitment to delivering accurate and timely results
Benefits
- Medical, dental, and vision coverage
- Allstate pension plan and 401(k) savings plan
- Ayco financial coaching
- Spring Health mental and emotional wellbeing resources
- Paid parental leave
- Adoption reimbursement
- Paid time off
- Tuition reimbursement
- Wellness incentives
- Allstate Foundation donation match and grant opportunities
Company Overview
- Allstate is an insurance company that offers car, home, and life insurance services. It is a sub-organization of Allstate. It was founded in 1931, and is headquartered in Northbrook, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.allstate.com.