Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, dedicated to enhancing customer experiences. They are seeking a passionate Associate Customer Success Manager to act as a liaison between customers and Five9, addressing issues and providing effective solutions.
Responsibilities
- Being the trusted partner for the customer on use-case and product functionality
- Quarterbacking experiences by various cross-functional teams at Five9, on behalf of the customer
- Apply an understanding of Five9s products, services, and support processes
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Assist with high severity requests or issue escalations as needed
Skills
- Experience in Customer Success, Account Management, Business Development, or another client-facing role
- Ability to discuss, understand, and work within complex project and processes
- Proven ability to manage multiple projects at a time while paying strict attention to details
- Excellent listening, verbal and written communication skills
- Must be self-directed and self-motivated
- BA/BS degree or higher
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
- Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions. It was founded in 2001, and is headquartered in San Ramon, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.five9.com.