Note: The job is a remote job and is open to candidates in USA. Applied Systems Canada is transforming the insurance industry by building a dedicated team focused on delivering innovative software and services. They are seeking an Associate Customer Support Technician to assist customers with inquiries related to accounting software, providing efficient and friendly customer service through multiple communication channels.
Responsibilities
- Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our accounting software applications
- Triage and troubleshoot problems with customers to understand and document the nature of such problems
- Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
- Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary
Skills
- 1+ years of customer service experience
- Experience with accounting software or traditional accounting processes
- Strong written and verbal communication skills; strong telephone skills
- Experience working with technology and Microsoft applications
- Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind
- A passion for problem-solving and providing a high level of customer care
- Confidence in interacting and learning about various technology applications, software, network infrastructure
- Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
Company Overview
- We can help everyone at your agency transform to make the day-to-day more efficient and extend the traditional storefront to online insurance experiences. It was founded in 2001, and is headquartered in Calgary, Alberta, CAN, with a workforce of 1001-5000 employees. Its website is http://www.policyworks.com/.