Note: The job is a remote job and is open to candidates in USA. First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. seeking a Bilingual Funding Associate to ensure loan packages meet quality standards while providing exceptional support to dealer partners. The role involves verifying funding packages, conducting interviews, and managing communication with dealerships.
Responsibilities
- Verify that all funding packages submitted by dealers meet FHF quality standards
- Conduct phone verification of personal and employment information for prospective clients
- Verify the veracity of all information provided during application and funding process while screening for possible fraudulent documentation
- Actively manage incoming emails from dealerships and other departments regarding the loans
- Be in constant communication with dealerships regarding the status of their funding packages, both through emails and phone calls (inbound and outbound)
- Conduct final funding interviews with prospective clients
- Assist other funding associates whenever needed
- Report and discuss with Funding Manager any potential risk flags not previously known
- Work with the rest of the funding team towards meeting FHF weekly/monthly targets
Skills
- Demonstrated historical career stability
- Spanish/Portuguese fluency
- Minimum of 1 year in Banking or Auto lending
- Excellent communication skills
- High school diploma or GED equivalent required
- Willing to work Monday to Friday, 9:30am-6pm local time
- Ability to quickly adapt to changes
Benefits
- Generous salaries
- Competitive health and welfare benefits
- Paid vacation
- 401(k) match
- Tuition reimbursement
- Quarterly social outings
- Monthly lunches
- A robust employee recognition
- Training development program
Company Overview
- First Help Financial is an innovative auto finance company that provides customer-focused automobile lending services. It was founded in 2006, and is headquartered in Newton, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://firsthelpfinancial.com/.