Note: The job is a remote job and is open to candidates in USA. Grainger Canada is a leading industrial distributor serving more than 4.5 million customers worldwide. The Inside Development Representative is responsible for maximizing revenue by acquiring new business, identifying customer needs, and aligning them with Grainger’s products and services.
Responsibilities
- Prospect new business through a mix of reactive and proactive activity
- Identify customers’ needs to promote Grainger value on every call
- Conduct customer conversations that include: Needs analysis
- Identify buyer roles / decision makers
- Determine account complexity (buying behavior, employees, industry)
- Active positioning of pricing offers
- Prioritize and qualify leads from intake channels to determine viability and assist with customer journey
- Work cross functionally with partners from our Customer Service Center, Branch, and eCommerce team
- Coordinate new sold to creation with Financial Services
- Ensure continuous and strategic management of a new prospect pipeline that drives progress across multiple accounts
- Utilize tools to track the progress and outcomes
- Segment customers based on size to determine next steps and ownership
- Effectively transition qualified prospects to our Commercial or National Sales team based on an understanding of account complexity and buying criteria
Skills
- High School Diploma or equivalent preferred
- 1-3 years of experience in related field preferred
- An assertive personality, high energy level and resilient character
- Excellent communication skills (verbal, written, phone)
- A high level of integrity in all business dealings
- Strong time management and organization skills
- Proven record of effectively influencing without authority
- Customer service and telemarketing experience is an asset
- Ability to rapidly build knowledge of Grainger's product lines
- Understand and use basic selling techniques: opening, probing, presentation, over-coming objections
- Having a drive and passion for sales
- Competitive drive with a constant desire to meet and/or exceed targets
- Possessing a high desire to excel without accepting mediocrity
- Thinks critically and creatively; has out-of-the-box thinking
- Bilingual French is an asset
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
Company Overview
- Grainger Canada is the country's largest distributor of industrial, safety, and fastener products. It was founded in 1889, and is headquartered in Richmond Hill, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.acklandsgrainger.com.