[Remote] Collections Representative I

Note: The job is a remote job and is open to candidates in USA. Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The Collections Representative I will utilize various collection strategies to negotiate payment arrangements on debt, while maintaining compliance with regulatory and company policies. Responsibilities - Reviews accounts in assigned queue to determine next course of action required to resolve the delinquent account - Utilize various skip tracing techniques and collection strategies to locate right parties - Negotiate payment terms and methods, often requiring probing questions of the consumer in order to better understand potential objections to payment - Follow up on specific accounts which meets department criteria to ensure all work has been completed on said accounts - Establish and maintain payment arrangements consistent with our established guidelines - Dorm, close, and make recommendations on accounts in accordance with our established guidelines - Make second voice calls as necessary to assist other collectors - Participate actively in monthly continuous improvement training sessions, to assure that appropriate collections calling techniques are developed to respond to new and difficult calling situations - Maintain thorough knowledge of FDCPA - Document accounts accurately and quickly - Perform all other duties as assigned Skills - High school education or GED equivalent - Minimum (1) year collections or sales experience preferred Benefits - Competitive wages - Medical with telemedicine - Dental and Vision - Basic and Optional Life Insurance - Paid Time Off (PTO) - Maternity, Parental, Family Care - Community Volunteer Time Off - 12 Paid Holidays - Company Paid Disability Insurance - 401k (with employer match) - Health Savings Accounts (HSA) with company provided contributions - Flexible Spending Accounts (FSA) - Supplemental Insurance - Mental Health and Well-being: Employee Assistance Program (EAP) - Tuition Reimbursement - Wellness program Company Overview - Velera provides financial technology and processing solutions for credit unions. It was founded in 1977, and is headquartered in St. Petersburg, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://www.velera.com.