About Workwarp & Dematic – Pioneering Automation Solutions Worldwide
At Workwarp, we partner with industry‑leading automation specialists to deliver high‑impact, technology‑driven solutions that keep supply‑chain operations moving at the speed of modern commerce. Our collaboration with Dematic, a global leader in material handling and warehouse automation, enables us to serve iconic retailers such as Walmart with cutting‑edge control‑system expertise, innovative software integration, and world‑class field support. By joining our remote technical‑support team, you become part of a culture that values continuous learning, collaborative problem‑solving, and a genuine commitment to the happiness of our customers.
Why This Role Is a Game Changer for Your Career
In an era where e‑commerce and omnichannel fulfillment are reshaping the logistics landscape, the demand for skilled controls engineers who can troubleshoot, optimize, and enhance complex automation systems has never been higher. This position offers a unique blend of hands‑on technical challenges, remote customer interaction, and the opportunity to travel to premier distribution facilities across the United States. You will work on semi‑complex material‑handling systems that blend hardware (PLC, I/O, motor drives) and software (HMI, SCADA, warehouse management integration), gaining exposure to the latest industrial technologies while building a reputation as a trusted advisor to major retail clients.
Key Responsibilities – What You’ll Do Every Day
- Remote System Support: Provide 12‑hour night‑shift (4 days on / 4 days off) remote assistance to Dematic customers, diagnosing and resolving issues in real time via phone, email, and remote‑desktop tools.
- On‑Site Troubleshooting & Training: Travel 20‑30% of the time to Walmart distribution centers and other client sites, performing hands‑on hardware and software troubleshooting, system commissioning, and user training.
- Hardware & Software Integration: Support semi‑complex systems that integrate Allen‑Bradley Logix PLCs, Siemens, and Modicon platforms with HMI visualizations, conveyor controls, and warehouse management software.
- Technical Documentation: Create, maintain, and update detailed troubleshooting guides, schematic revisions, and post‑incident reports to ensure knowledge sharing across the global support team.
- Continuous Improvement Initiatives: Participate in cross‑functional teams to recommend efficiency improvements, cost‑reduction strategies, and enhancements that directly boost customer satisfaction scores.
- Customer Happiness Advocacy: Act as the voice of the customer within Dematic, ensuring that every interaction reflects a high‑standard of professionalism, empathy, and problem‑solving.
- On‑Call Rotation: Provide on‑call coverage during nights, weekends, and holidays, ensuring 24/7 availability for critical system outages.
- Collaboration & Knowledge Transfer: Work closely with field engineers, software developers, and sales engineers to develop holistic solutions that align with client objectives.
Essential Qualifications – What We Require
- Education: Bachelor’s degree in Electrical Engineering, Computer Engineering, Mechatronics, or a related technical discipline.
- Professional Experience: Minimum 3 years of hands‑on experience supporting industrial automation systems, with a proven track record of customer‑facing technical support.
- PLC Expertise: Demonstrated proficiency with Allen‑Bradley Logix series (ControlLogix, CompactLogix) – programming, debugging, and hardware configuration.
- Hardware Troubleshooting: Solid experience diagnosing issues on I/O modules, motor drives, power supplies, and field wiring.
- Industry Exposure: Direct experience with Dematic installations at Walmart or comparable large‑scale retail distribution environments.
- Customer Service Mindset: Exceptional ability to communicate technical concepts clearly over the phone and via written documentation, with a strong focus on customer happiness.
- Night‑Shift Availability: Willingness and ability to work the designated night‑shift schedule and provide on‑call coverage as needed.
- Travel Flexibility: Comfortable with 20‑30% travel, including occasional weekend trips and overtime.
Preferred Qualifications – Nice‑to‑Have Skills
- Experience with Siemens S7 PLCs or Schneider Modicon controllers.
- Familiarity with industrial networking protocols such as EtherNet/IP, PROFINET, and Modbus TCP.
- Knowledge of HMI platforms (FactoryTalk View, WinCC, iFIX) and SCADA systems.
- Understanding of warehouse management software (WMS) integration points.
- Certified Control System Technician (CCST) or similar industry certifications.
- Previous exposure to lean manufacturing or Six Sigma methodologies.
Core Skills & Competencies for Success
- Analytical Thinking: Ability to dissect complex system failures, isolate root causes, and devise rapid, effective solutions.
- Communication Excellence: Clear, concise, and courteous verbal communication, paired with well‑structured written documentation.
- Team Collaboration: Comfortable working in a geographically dispersed team, leveraging collaboration tools (Microsoft Teams, Slack, Confluence).
- Self‑Direction: Highly motivated to operate independently, prioritize tasks, and manage time effectively within a rotating shift schedule.
- Adaptability: Thrive in a fast‑changing environment, quickly learning new hardware platforms, software versions, and client processes.
- Customer‑Centric Attitude: Genuine passion for delivering an outstanding service experience that translates to measurable improvements in client satisfaction metrics.
Career Growth & Learning Opportunities
Workwarp and Dematic invest heavily in the professional development of their technical talent. As a Controls Engineer you will have access to:
- Technical Certification Programs: Tuition reimbursement for certifications such as Rockwell Automation Certified Programmer, Siemens Certified Engineer, and OSHA safety courses.
- Mentorship Networks: Pairing with senior field engineers and product managers to accelerate skill acquisition and career progression.
- Global Project Exposure: Opportunities to work on high‑visibility projects across North America, Europe, and Asia, broadening your cultural competence and technical repertoire.
- Leadership Pathways: Clear advancement tracks toward Senior Controls Engineer, Technical Team Lead, and Regional Support Manager roles.
- Continuous Learning Resources: Subscription to industry journals, online learning platforms (LinkedIn Learning, Coursera), and internal knowledge‑base repositories.
Compensation, Perks & Benefits
While exact figures will reflect your experience, education, and location, the base salary range for this role is estimated at $82,875 – $121,550 annually. In addition to a competitive salary, we provide a comprehensive benefits package that includes:
- Health, dental, and vision insurance with generous employer contributions.
- 401(k) plan with company match and financial wellness resources.
- Paid time off, holidays, and flexible scheduling to support work‑life balance.
- Remote‑work stipend for home‑office setup (ergonomic chair, monitor, internet allowance).
- Performance‑based bonuses and pay transparency initiatives.
- Employee assistance programs, mental‑health resources, and wellness challenges.
- Travel reimbursement for on‑site assignments and opportunities for global mobility.
Work Environment & Company Culture
Our remote team operates within a collaborative, high‑trust culture that values:
- Innovation: Encouraging creative problem‑solving and the sharing of new ideas to improve system reliability.
- Inclusivity: A commitment to equal employment opportunity and a workplace free from discrimination, where diverse perspectives are celebrated.
- Accountability: Clear expectations, measurable performance metrics, and a focus on delivering results for our customers.
- Community: Virtual coffee chats, team‑building events, and mentorship circles that keep colleagues connected despite geographic distance.
Application Process – How to Join Our Team
If you are ready to bring your technical expertise, customer‑first mindset, and passion for automation to a leading global organization, we want to hear from you. Follow these simple steps:
- Prepare an updated resume highlighting your PLC experience, remote‑support achievements, and any relevant certifications.
- Compose a brief cover letter that explains why the night‑shift, remote Controls Engineer role excites you and how your background aligns with the listed qualifications.
- Click the Apply Now button to submit your materials through our secure portal.
- Upon receipt, our recruiting team will review your profile and contact you to schedule a virtual interview.
- Successful candidates will progress through a technical assessment, a cultural‑fit interview, and a final meeting with senior leadership.
We Encourage You to Apply!
Even if you feel you don’t meet every single requirement, we still want to learn about your unique strengths and potential contributions. Great teams are built by people who are curious, adaptable, and eager to grow together. Take the next step in your career and become part of a forward‑thinking organization that values your talent.
Ready to make an impact? Apply now and help shape the future of retail automation.
Apply Now