Note: The job is a remote job and is open to candidates in USA. Sendcloud is a leading shipping solution provider aiming to automate shipping processes for e-commerce. The Customer Support Consultant will assist and inform B2B customers, helping them to independently make the right decisions regarding their shipments while ensuring professional support through various communication channels.
Responsibilities
• Help and inform customers to make the right decisions themselves
• Support B2B customer group in a professional way and come up with solutions where necessary
• Handle inbound calls, chats, and tickets via the Zendesk system
• Answer questions about software, shipments, and other customer issues
Skills
• Customer Support is totally your thing: you are a good listener and you like to help, advise and find solutions
• Your communication skills are
• Multitasking is your second nature and you have a pro-active and commercial mindset
• You want to grow along with Sendcloud and are available full-time (40 hours/week) - your working day starts at 14:30 PM and ends around 11:30 PM (Monday - Friday)
• You are based in the Netherlands
• Fluent in a second language such as: Dutch/Spanish/French/Italian/German
• Previous experience in Customer Support
• Knowledge of online products / e-commerce and/or SaaS (Software as a Service)
Benefits
• Work within a vibrant, evolving, young and International company certified Great Place to Work!
• Holidays: 28 per year on a full-time basis + a free holiday on/around your birthday
• After 3 years of employment, you get a mini-sabbatical of 4 weeks
• Keep growing with a study budget of €2000 per year (you can freely choose to use it for books, courses, seminars or certifications)
• Hybrid work option & a WFH budget of €500, so you can get yourself a nice setup
• Access to many different discount programs, shop til you drop!
Company Overview
• SendCloud is an all-in-one shipping platform that connects online retailers to shipping carriers to save them time and money. It was founded in 2012, and is headquartered in Eindhoven, Noord-Brabant, NLD, with a workforce of 201-500 employees. Its website is https://www.sendcloud.com.
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