Remote Enterprise Account Manager – Client Services Specialist for Amazon, Direct‑to‑Consumer & Retail Media Campaigns

About Blue Wheel – The Fast‑Growing Digital Marketing Powerhouse

Blue Wheel is proudly recognized by Inc. Magazine as one of the 2021 fastest‑growing private companies in the United States. Our meteoric rise is fueled by a relentless commitment to innovative digital marketing, cutting‑edge advertising technology, and a proven track record of delivering measurable results for world‑class brands. From Amazon marketplace domination to omni‑channel DTC (Direct‑to‑Consumer) growth and retail media excellence, we partner with ambitious enterprises that want to dominate their categories.

Our culture blends entrepreneurship with collaborative teamwork, empowering every employee to think big, act fast, and own the outcomes. Whether you work from a cozy home office, a co‑working space, or our modern remote headquarters, you’ll be part of a vibrant, data‑driven community that celebrates creativity, accountability, and client‑centric success.

Why This Role Matters – A Strategic Overview

As a Remote Enterprise Account Manager – Client Services Specialist, you will be the strategic linchpin between Blue Wheel’s elite service teams and our high‑value enterprise clients. You will own the end‑to‑end lifecycle of complex digital campaigns, ensuring that every Amazon Advertising, DTC, and retail media initiative aligns with the client’s revenue goals, brand vision, and long‑term growth strategy. Your ability to synthesize data, drive performance, and nurture deep relationships will directly influence client retention, agency profitability, and the reputation of Blue Wheel as the go‑to partner for Fortune‑500 retailers and emerging DTC brands.

Key Responsibilities – What You’ll Do Every Day

• Strategic Account Ownership: Serve as the primary point of contact for 1‑2 enterprise brands, managing all aspects of the client relationship from onboarding through renewal.
• Campaign Architecture & Execution: Partner with specialized channel leads (Amazon, creative, email/SMS, organic social, SEO) to design, launch, and continuously optimize integrated digital campaigns that meet or exceed revenue, KPIs, and budget targets.
• Performance Monitoring & Reporting: Track, analyze, and present key performance metrics, financial forecasts, and ROI insights through polished decks, dashboards, and executive summaries.
• Growth & Retention Planning: Develop strategic roadmaps that identify upsell, cross‑sell, and expansion opportunities, ensuring each client’s budget grows year over year.
• Cross‑Functional Collaboration: Coordinate with internal teams—marketing, creative, analytics, back‑end operations—to guarantee flawless execution, timely delivery, and data integrity.
• Industry Thought Leadership: Stay ahead of emerging trends in Amazon advertising, DTC commerce, retail media technology, and consumer behavior, translating insights into actionable recommendations for clients.
• Client Advocacy: Champion client objectives within Blue Wheel, ensuring that product development, service enhancements, and process improvements reflect the evolving needs of the marketplace.
• Presentation Excellence: Deliver compelling presentations, quarterly business reviews, and strategic workshops that clearly articulate performance, opportunities, and next steps.

First‑30‑Days Blueprint – Laying the Foundation for Success

• Deep‑dive into each assigned client’s business model, product portfolio, and competitive landscape.
• Master Blue Wheel’s proprietary reporting platforms, KPI dashboards, and data ingestion workflows.
• Shadow senior account managers and participate in recorded client calls to understand tone, expectations, and escalation protocols.
• Audit existing campaign structures, performance reports, and budget allocations; surface quick‑win recommendations.
• Draft an initial client satisfaction and retention plan to present to the executive leadership team for feedback.
• Begin building internal relationships with channel leads, data scientists, and creative strategists to map out collaborative workflows.

30‑to‑60‑Days Roadmap – Driving Momentum and Ownership

• Take the lead on regular client touchpoints—weekly performance calls, monthly strategy sessions, and quarterly business reviews.
• Present mock deliverables to internal stakeholders, iterating based on feedback before delivering to the client.
• Implement performance improvement initiatives identified during the audit phase, measuring impact against established KPIs.
• Coordinate multi‑disciplinary project plans, ensuring that creative assets, media buys, and analytics configurations are aligned and on schedule.
• Develop and test new testing frameworks (e.g., A/B tests, bid strategies) to enhance campaign efficiency on Amazon Advertising and DTC platforms.
• Document best practices and process improvements in Blue Wheel’s knowledge base for future scaling.

60‑to‑90‑Days Action Plan – Consolidating Authority and Scaling Impact

• Establish a rhythm of transparent communication channels—dedicated Slack groups, shared calendars, and quarterly newsletters—to keep clients informed and engaged.
• Lead strategic planning workshops that surface new business opportunities, product launches, and seasonal campaigns.
• Own the client retention metrics, proactively addressing any signs of churn and presenting mitigation strategies to senior leadership.
• Track and report on overall account health, revenue growth, and profitability, feeding insights into Blue Wheel’s executive dashboards.
• Identify and pitch innovative solutions—such as advanced audience segmentation, programmatic retail media, or AI‑driven bid optimization—to expand the client’s media mix.
• Mentor junior account team members, sharing insights on relationship management, data storytelling, and performance optimization.

Essential Qualifications – The Non‑Negotiables

• Minimum 5 years of proven success managing performance‑marketing programs for enterprise‑level clients.
• At least 5 years of hands‑on experience with full‑service Amazon Advertising, Amazon Marketplace, and DTC marketing ecosystems.
• Demonstrated expertise in financial reporting, budgeting, and forecasting for multi‑million‑dollar media spends.
• Exceptional presentation and storytelling skills, with a track record of delivering executive‑level decks that drive decision‑making.
• Strong analytical mindset—comfortably interpreting complex data sets, identifying trends, and turning insights into strategic actions.
• Proven ability to build and maintain high‑trust relationships with senior client stakeholders and internal cross‑functional teams.
• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field (preferred but not mandatory).
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with data visualization tools (e.g., Tableau, PowerBI) is a plus.

Preferred Experience & Nice‑to‑Have Skills

• Experience within consumer‑goods sectors such as CPG, fashion, beauty, home goods, or similar fast‑moving categories.
• Hands‑on expertise in integrated campaign planning that includes email/SMS, organic social, SEO, and paid media.
• Knowledge of retail media platforms beyond Amazon—e.g., Walmart Connect, Target Roundel, or Instacart advertising.
• Project management certifications (PMP, Scrum) or demonstrated agile workflow management.
• Comfort with remote collaboration tools (Slack, Asana, Trello, Miro) and a self‑starter attitude.

Core Competencies & Skills for Success

• Client‑Centric Obsession: A relentless focus on delivering value, anticipating needs, and exceeding expectations.
• Data‑Driven Decision Making: Ability to translate metrics into actionable strategies that improve ROI.
• Strategic Vision: See the big picture while managing the day‑to‑day details of complex campaigns.
• Communication Excellence: Clear, concise, and persuasive written and verbal communication across diverse audiences.
• Adaptability & Resilience: Thrive in fast‑paced environments, pivoting quickly when market conditions shift.
• Team Leadership & Influence: Inspire cross‑functional partners to rally around shared goals.
• Problem‑Solving Acumen: Identify root causes, propose creative solutions, and execute with precision.

Career Growth & Development – Your Path at Blue Wheel

Blue Wheel invests heavily in the professional evolution of its people. As an Enterprise Account Manager you will have access to:

• Mentorship Programs: Direct guidance from senior executives and seasoned account leaders.
• Continual Learning: Sponsored certifications (e.g., Amazon Advertising, Google Analytics, Certified Scrum Master), workshops, and industry conferences.
• Clear Promotion Tracks: Progression from Account Manager → Senior Account Manager → Director of Client Services → Vice President of Client Strategy.
• Cross‑Functional Rotations: Opportunities to work temporarily in creative, data science, or product development to broaden your skill set.
• Innovation Labs: Participation in internal think‑tanks that prototype new service offerings and emerging technologies.

Culture, Work Environment & Remote Flexibility

Our hybrid model empowers you to blend the autonomy of remote work with the collaborative energy of a dedicated office space when needed. We champion:

• Work‑Life Integration: Flexible scheduling, generous PTO, and a results‑oriented mindset.
• Inclusive Community: Diverse teams that celebrate different perspectives, cultures, and experiences.
• Transparent Communication: Open‑door leadership, regular all‑hands, and clear visibility into company goals.
• Health & Wellness: Mental‑health resources, virtual fitness classes, and wellness stipends.
• Technology Enablement: State‑of‑the‑art collaboration platforms, high‑speed VPN access, and ergonomic home‑office allowances.

Compensation, Benefits & Perks – What You’ll Receive

Blue Wheel offers a competitive salary benchmarked to market standards for enterprise‑level account leadership, complemented by a comprehensive benefits package that includes:

• Health, dental, and vision insurance with multiple plan options.
• 401(k) plan with company match.
• Performance‑based bonuses tied to client revenue growth and retention.
• Equity participation opportunities for long‑term ownership.
• Fully remote work stipend (home‑office equipment, internet reimbursement).
• Professional development budget for certifications, courses, and conferences.
• Paid parental leave, sabbatical options, and generous vacation policy.

How to Apply – Take the Next Step in Your Career

If you are a strategic thinker with a passion for delivering measurable results, a knack for building lasting client relationships, and the desire to thrive in a fast‑growing digital agency, we want to hear from you. Submit your résumé, a cover letter detailing a recent enterprise campaign you owned, and any relevant performance dashboards that showcase your impact.

Ready to shape the future of digital commerce? Apply today and become a catalyst for growth at Blue Wheel.

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Equal Opportunity Employer

Blue Wheel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, sexual orientation, disability, veteran status, or any other protected characteristic.

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