Join the People Helping People: A Career Opportunity with PSCU
On January 1, 2024, PSCU and Co-op Solutions became a single entity, combining two talented teams with the same mission - both built on the foundation of the "people helping people" credit union philosophy. As a result, PSCU is now better positioned to innovate leading-edge technologies, deliver differentiated value to clients, and support career development opportunities for employees. If you're drawn to serving others through your work, PSCU is a place to thrive.
About PSCU
PSCU is a proud recipient of the 2023 Gallup Exceptional Workplace Award and has been named to the Forbes list of America's Best Midsize Employers 2023. These recognitions reflect the strength of our culture and core values, which help PSCU grow, evolve, and foster a highly engaged workforce. As a highly accessible environment, PSCU empowers you to think on your feet, work from your heart, and discover the very best version of your professional and personal self.
Job Overview
PSCU is hiring multiple Customer Service Representatives to support high-volume inbound calls from our credit unions and banking partners. As a Remote Inbound Customer Service Representative, you will be the primary point of contact for our members, providing exceptional customer service and support. This is a full-time work-from-home opportunity with a competitive salary, comprehensive benefits, and career growth opportunities.
Key Responsibilities
- Handle high-volume inbound calls from credit union members and banking partners
- Provide exceptional customer service and support, resolving member inquiries and issues in a timely and professional manner
- Demonstrate ability and willingness to learn, with strong attention to detail and a positive attitude
- Maintain a strong member focus, deep-rooted in empathy, and communicate effectively with peers, leaders, and members
- Exercise good judgment and independent decision-making skills, with outstanding listening, questioning, call control, and de-escalation techniques
- Be proactive, with effective time management and organizational skills, and display dependability with a good attendance record
- Possess strong technical troubleshooting skills and ability to multitask and navigate through multiple systems
Essential Qualifications
- High school diploma, GED, or equivalent certification
- Minimum of 2 years of customer service experience or 1 year of call center experience
- PC windows-based software experience required, with basic knowledge of Word and Excel
- A secure home office environment that is free from background noise and distractions
- Proven and reliable private internet connection that is not supplied by the use of cellular data (hot spot)
Preferred Qualifications
- Previous experience in a call center or customer service environment
- Strong technical skills, with ability to navigate through multiple systems
- Fluency in Spanish, with potential for language premium
Skills and Competencies
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Strong attention to detail, with ability to maintain accuracy and quality
- Proactive and flexible, with ability to adapt to changing situations and priorities
Career Growth Opportunities and Learning Benefits
At PSCU, we invest heavily in both formal and informal training and development. As a Remote Inbound Customer Service Representative, you will have access to comprehensive training and ongoing support to help you succeed in your role. We offer:
- Structured paid training, with ongoing coaching and feedback
- Opportunities for career advancement and professional growth
- Access to online courses and training programs to help you develop new skills
- A supportive and collaborative work environment, with a culture of continuous learning and improvement
Work Environment and Company Culture
PSCU is a remote-friendly company, with a culture that values flexibility, work-life balance, and employee well-being. As a Remote Inbound Customer Service Representative, you will work from home, with the flexibility to manage your schedule and work environment. We offer:
- A comprehensive benefits package, including medical, dental, vision, and prescription coverage
- Flexible work arrangements, with opportunities for flexible scheduling and work-life balance
- A management team that understands how to adjust when the unexpected curveballs of life happen
- A culture that values diversity, equity, and inclusion, with a commitment to creating a workplace that is inclusive and supportive of all employees
Compensation and Benefits
PSCU offers a competitive salary and comprehensive benefits package, including:
- $17.35 per hour, with monthly bonus opportunities
- Shift differential for non-traditional hours, ranging from + $1.25 to $1.75 per hour
- $2 per hour language premium, as required for fluency in Spanish
- Medical, dental, vision, and prescription coverage
- 401(k) with employer match, and flexible spending account
- Life insurance, disability insurance, and other benefits
Conclusion
If you're looking for a career opportunity with a company that values its employees and is committed to delivering exceptional customer service, PSCU is the place for you. As a Remote Inbound Customer Service Representative, you will have the opportunity to work from home, with a competitive salary and comprehensive benefits package. Apply now to join our team and start your journey to a rewarding and fulfilling career!
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