Note: The job is a remote job and is open to candidates in USA. GlossGenius is a company focused on empowering small business owners by providing a range of business management tools. The Onboarding Specialist will play a critical role in helping high-revenue prospective customers transition smoothly onto the platform, managing the end-to-end onboarding process and collaborating closely with Sales and other internal teams.
Responsibilities
- Partner closely with Account Executives to onboard high-revenue prospective and newly closed accounts, ensuring a seamless handoff from Sales to Onboarding
- Own and manage the end-to-end onboarding process, guiding customers through key milestones including: Data transfer and migration, Payments and financial setup, Website and online booking configuration, Team member onboarding and permissions, Enablement of advanced product features
- Serve as the primary point of contact for customers during onboarding, proactively managing timelines, expectations, and risks
- Conduct onboarding calls, working sessions, and product walkthroughs tailored to customer needs and business complexity
- Identify blockers or technical challenges and collaborate with internal teams to resolve issues efficiently
- Ensure customers are fully activated and confident using the platform by the end of the onboarding period
- Maintain accurate documentation and notes in CRM and onboarding tools to track progress and outcomes
- Share customer feedback and onboarding insights with Sales, Product, and Customer Experience teams to continuously improve onboarding processes
Skills
- 1-2+ years of experience in onboarding, implementation, customer success, sales support, or a related customer-facing role (SaaS experience strongly preferred)
- Proven ability to manage multiple onboarding engagements simultaneously while maintaining a high level of quality and customer satisfaction
- Strong collaboration skills with Sales teams, particularly Account Executives, in a fast-paced environment
- Comfort working with technical and operational workflows such as data migration, payments setup, and system configuration
- Excellent communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences
- Highly organized, detail-oriented, and proactive in identifying risks and driving projects to completion
- Experience working with CRM and customer tools (e.g., HubSpot, Salesforce, internal onboarding tools)
Benefits
- Flexible PTO
- Competitive health & dental insurance options, with premiums partially or fully covered by GG
- In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities)
- Fertility and adoption benefits via Carrot
- Generous, fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office support
Company Overview
- GlossGenius is a vertical SaaS platform for small business owners across the salon and studio space. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://glossgenius.com.
Company H1B Sponsorship
- GlossGenius has a track record of offering H1B sponsorships, with 5 in 2025, 2 in 2024, 4 in 2023. Please note that this does not guarantee sponsorship for this specific role.