Milton Rents is seeking a self-starter to join their growing team. This role focuses on finding new customers through various databases and requires strong communication and multitasking skills.
Responsibilities
- Make a minimum of 20-30 outbound calls per day
- Achieve new customer goals
- Upsell – Promote additional products, services, and equipment to existing and new customers
- Conduct rental follow-up calls, calling customers after equipment has been returned to ensure customer satisfaction, address any concerns, and generate referrals for further opportunities
- Act as the point person for web and media-based rentals
- Complete 100% of calls, leads, and opportunities reports in the CRM database
- Respond to customer calls or emails in a timely manner with a sense of urgency
- Achieve goals set for rentals, new customer accounts, inactive accounts
- Develop a database of customers, companies, competitors and project information
- Use various reporting services, association contacts and other database means to prepare for upcoming projects in the area
- Maintain good organization and time management skills for effective territory coverage
- Keep a supply of sales tools including company brochures, product specification sheets, and promotional items on hand and utilize them creatively to meet customer demands
- Work closely with Rental Sales Manager to achieve company goals
- Be the customer's problem solver, handling follow-up calls and customer problems effectively involving the Rental Sales Manager or service department when necessary
- Involved in local trade associations to network and further develop solid customer relationships
- Provide some customer support as required after hours to maintain customer satisfaction
- Present sales presentations as required. Verbal, Written or Power Point
- Visit jobs sites with Outside Sales Representatives to learn application of product and customer needs
Skills
- Understand construction phases, job situations and project conditions to properly time contacting customer with rental product and application suggestions
- Knowledge of entire rental fleet and ability to demonstrate equipment whenever appropriate to increase customer awareness of product applications
- Negotiation- The ability to stay calm and address any concerns or negotiate terms that align with customer and company standards
- Active Listening – Understanding customer needs. Understanding the customer needs and aligning the needs of the customer to the appropriate equipment expresses in-depth knowledge of our product
- Ability to interact and communicate with people effectively
- Proficient computer skills (i.e. Excel, Word, CRM)
- Inside and/or Outside sales experience
- Ability to call on active job sites when needed
- Ability to sit for long periods of time
- A valid driver's license is required
- 4-year college preferred
Benefits
- Paid Time Off + 8 company paid holidays
- Medical, Dental and Vision insurance options for Employee and Family
- Disability & Life Insurance Packages
- Competitive Retirement Plan
- Tuition Reimbursement – available to FT employees with 1 year+ of service
- Additional supplemental offerings and discount programs
- Employee Referral Program
Company Overview
Milton Rents is a full-service equipment rental company. It was founded in 2018, and is headquartered in Gorham, New Hampshire, USA, with a workforce of 201-500 employees. Its website is https://www.miltonrents.com.
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