Sharp Business USA is a direct sales division of Sharp Electronics Corporation, known for its innovative technologies and services. The Sales Order Processing and Billing Coordinator will ensure the efficient processing of sales orders and maintain customer records while collaborating with various teams to provide seamless customer service.
Responsibilities
- Process credit applications for pre-approval of all deals, including "cash" transactions
- Obtain buy-out and trade-up quotes as necessary to facilitate customer transactions
- Coordinate the setup of new customer files and maintain existing customer profiles in collaboration with Master Data
- Verify and ensure the completeness and accuracy of order documents, including leasing requirements and maintenance contracts
- Enter orders into SAP ECC and CRM systems while ensuring proper revenue recognition in accordance with Company policy and GAAP
- Coordinate out-of-territory deliveries and ongoing service requirements with authorized dealers, ensuring seamless customer service
- Act as a liaison with Corporate National Accounts as needed
- Track and report order status through Sales Potential (ZOFT) reports, from order entry to final invoicing
- Collaborate with leasing companies to facilitate timely funding of lease transactions, maintaining effective communication throughout the process
- Ensure complete and timely scanning of all customer documents, maintaining accurate records
- Manage lease portfolio and prepare necessary reports for internal and external stakeholders
- Coordinate with Contract Coordinator on billing issues, customer inquiries, and support Accounts Receivable resolution as required
- Provide administrative and system support to assigned sales representatives
- Handle internal and external inquiries from Service, Sales, and Management teams, providing timely and accurate responses
- Manage document compliance and organization, ensuring audit readiness and quick retrieval of contracts and related documents as needed
- Assist with equipment creation, particularly in Managed Print Services (MPS), for pre-existing devices and configurations
- Perform other duties as assigned to support branch operations
Skills
- 1-3 years experience as an assistant in a sales organization or similar capacity in an administrative or financing role
- Highly detail oriented with exceptional organizational skills
- Proficiency in Microsoft Office, with an emphasis on Excel
- Superb written and oral communications skills
- College degree preferred
- Experience with SAP preferred
Benefits
- Flexible hybrid work schedules.
- Comprehensive, family-friendly healthcare plans (medical, dental, vision).
- 401k retirement plan with a competitive match and plenty of financial support tools.
- Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
- Financial protection for you and your family (life insurance and disability insurance)
- Rewarding and wholistic wellness program.
- Training, professional development, and mentorship
- Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
- Dynamic culture eager to innovate, enhance diversity, and work smarter.
Company Overview
Sharp Electronics designs and manufactures electronic products. It was founded in 1962, and is headquartered in Montvale, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://business.sharpusa.com.
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