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About arenaflex – Transforming the Restaurant Industry with Cutting‑Edge SaaS Solutions
arenaflex is a fast‑growing Software‑as‑a‑Service (SaaS) company that is reshaping how restaurants manage their back‑office, accounting, and operational processes. Our cloud‑native platform centralizes critical data, streamlines workflows, and empowers culinary businesses to focus on what they do best – creating memorable dining experiences. At arenaflex, we foster a culture of continuous learning, collaboration, and relentless pursuit of excellence. We believe that when our team members thrive, our customers succeed, and together we set the standard for “Best in Class” performance across the hospitality technology sector.
Why This Role Matters
The Senior Customer Success & Support Data Programs Analyst sits at the strategic nexus of Customer Success Operations, Product Analytics, and Financial Planning. Reporting to the Senior Manager of Customer Success Business Operations, you will design, implement, and manage data‑driven programs that unlock insights, optimize processes, and fuel growth across the organization. Your work will directly influence the experience of thousands of restaurant partners and help arenaflex maintain its leadership position in the market.
Key Responsibilities – Driving Insight, Efficiency, and Impact
- Data Program Architecture: Define program structures, governance models, and operational cadences for all Customer Success & Support (CS&S) data initiatives, ensuring scalability and repeatability.
- Cross‑Functional Collaboration: Act as the primary conduit between CS&S, IT‑Systems, Go‑to‑Market (GTM) Operations, Financial Operations, Product Analytics, Business Intelligence, and Data Science teams to align data solutions with business objectives.
- Data Collection & Integration: Gather, cleanse, and integrate data from disparate sources—including Snowflake, Databricks, BigQuery, Azure Synapse, and internal SaaS tools—to create a unified analytical foundation.
- Self‑Service Enablement: Build and maintain self‑service dashboards (using Tableau, Power BI, Domo, or similar) that empower CS&S business analysts and stakeholders to explore metrics independently.
- Program Management: Lead the end‑to‑end lifecycle of all CS&S data analysis projects—from requirement gathering and roadmap planning to execution, monitoring, and post‑implementation review.
- Strategic Insight Generation: Identify trends, patterns, and anomalies across customer success metrics, support tickets, revenue operations, and financial forecasts; translate findings into actionable recommendations.
- Annual Planning & Forecasting Support: Partner with finance and GTM leaders to provide data‑backed inputs for budgeting, capacity planning, and revenue forecasting cycles.
- Process Optimization: Continuously assess and refine CS&S business processes, ensuring data quality, operational efficiency, and alignment with the broader arenaflex strategy.
- Mentorship & Knowledge Sharing: Coach junior analysts and cross‑functional partners on best practices in data modeling, visualization, and storytelling.
- Ad‑hoc Analysis & Special Projects: Tackle high‑impact, time‑sensitive analytical requests that support executive decision‑making and strategic initiatives.
Essential Qualifications – The Foundation of Your Success
- Bachelor’s degree in Business Administration, Data Analytics, Finance, Computer Science, or a closely related discipline.
- Minimum 7 years of experience in business operations within a SaaS environment, with a demonstrated track record of delivering measurable outcomes.
- At least 5 years of hands‑on experience in data strategy, business analytics, or management consulting, focusing on translating data into strategic business value.
- 2 + years of direct exposure to GTM or Financial Data Operations, including revenue operations, pricing analytics, or financial planning.
- Advanced proficiency with data visualization platforms such as Tableau, Power BI, or Domo, and strong SQL querying skills (including Snowflake, BigQuery, or Azure Synapse).
- Proven ability to work with modern data warehouses and lakehouse technologies (e.g., Databricks, Azure Synapse).
- Exceptional analytical mindset with the capacity to synthesize large data sets into clear, actionable insights.
- Outstanding communication and presentation skills, capable of influencing senior leadership and cross‑functional teams.
Preferred Qualifications – What Sets You Apart
- Master’s degree or MBA with a focus on analytics, finance, or operations.
- Professional certifications in data analytics or project management (e.g., Certified Business Analyst Professional, PMP, or Google Data Analytics).
- Experience building and governing a data lake or data mesh architecture in a high‑growth SaaS company.
- Hands‑on experience with statistical programming languages such as Python or R for advanced analytics.
- Demonstrated success in designing self‑service analytics ecosystems that drive a culture of data‑driven decision‑making.
Core Skills & Competencies – The Toolkit for Excellence
- Analytical Rigor: Ability to dissect complex problems, develop hypotheses, and validate findings with quantitative evidence.
- Strategic Vision: Comfortable thinking long‑term about data ecosystems, scalability, and alignment with corporate goals.
- Project Management: Mastery of agile methodologies, stakeholder management, and delivery of projects on time and within scope.
- Collaboration & Influence: Proven capability to partner across product, engineering, finance, and GTM functions, building consensus and championing data initiatives.
- Technical Fluency: Strong command of SQL, data modeling, ETL processes, and modern cloud data platforms.
- Storytelling: Translate raw data into compelling narratives that drive action at all levels of the organization.
- Adaptability: Thrive in fast‑paced environments with shifting priorities, maintaining focus and delivering high‑quality outcomes.
Career Growth & Learning at arenaflex
At arenaflex, your professional development is a top priority. You will have access to:
- Mentorship from senior leaders in Product, Finance, and Data Science.
- Funding for industry‑recognized certifications, conferences, and advanced coursework.
- Opportunities to lead high‑visibility, cross‑functional projects that shape the company’s strategic direction.
- A clear promotion pathway—from Senior Analyst to Data Program Manager, Director of Analytics, and beyond.
- Regular “Data Jam” sessions where teams share insights, techniques, and innovative use‑cases.
Work Environment & Culture – Why arenaflex is a Great Place to Thrive
Our culture is built on three pillars: Empowerment, Innovation, and Community.
- Empowerment: You’ll own your projects end‑to‑end, with the autonomy to experiment, fail fast, and iterate.
- Innovation: arenaflex invests heavily in cutting‑edge technology stacks and encourages you to bring new ideas to the table.
- Community: A collaborative, inclusive environment where diverse perspectives are celebrated and every voice matters.
- Remote‑first work model with flexible schedules, allowing you to balance personal commitments while delivering exceptional results.
- Regular virtual and in‑person team‑building events, wellness challenges, and an internal “Culture Club” that curates activities aligned with employee interests.
Compensation, Perks & Benefits – A Comprehensive Package
- Competitive Salary Range: $96,400 – $144,600, calibrated based on experience, skill set, and geographic location.
- Equity Participation: Stock option grants that align your success with arenaflex’s growth trajectory.
- Health & Wellness: 100% employer‑paid medical, dental, and vision coverage for employees.
- Retirement Planning: 401(k) plan with generous company matching.
- Unlimited Paid Time Off: Flexible vacation policy plus company‑wide holidays, encouraging work‑life balance.
- Professional Development Budget: Annual allocation for courses, certifications, and conference attendance.
- Wellness Initiatives: Virtual fitness classes, mental‑health resources, and wellness stipends.
- Technology Stipend: Home office equipment allowance to support remote productivity.
How to Apply
If you are passionate about turning data into strategic advantage, love collaborating across high‑performing teams, and thrive in a dynamic SaaS environment, we want to hear from you. Join arenaflex and be a catalyst for transformative change in the restaurant industry.
Apply now to become part of the arenaflex team
Equal Opportunity Statement
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
#BI-Remote
This role is fully remote, allowing you to work from anywhere in the United States while staying connected to our vibrant, globally distributed team.
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