Desktop and System Support Technician, Senior
The Desktop and System Support Technician, Senior position will be responsible for IT customer service at designated facility; this includes maximizing performance, security, and up-time of each desktop, server and network.
Powering Vehicles, Motion, Work, and Lives since 1966.
Performance Expectations
- Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA.
- Troubleshoot and solve office and shop floor IT issues.
- Act as the “face of IT” at designated facility and route issues or work with other members of the IT team as necessary to resolve any issues.
- Inform Corporate IT management of any issue that requires their involvement such as any requests to perform tasks outside of this job description.
- Enforce Corporate standards, GOS IT Policy and Procedures at facility.
- Purchase software and hardware for facility according to standards and IT purchasing procedures
- Ensure facility is licensed appropriately for all software and maintain the information in the licensing database.
- Setup and install all network attached equipment at facility.
- Maintain software and hardware on desktops facility including Office Automation software, Anti-Virus, PC management software.
- Maintain an up to date Hardware and Software inventory.
- Support unique systems such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other unique software or hardware.
- Backup local systems according to IT Policy and Procedure.
- Maintain and monitoring servers located at the facility; includes applying service packs, updates etc. according to IT Policy and Procedure
- Administer local phone system (including paging, voice mail, moves-adds-changes).
Credentials
- Current MCSA or MCSE is preferred.
- Post-Secondary education is preferred.
- Previous experience with current version of Windows Desktop OS install and management, and current version of Microsoft Office install
- Previous experience with desktop, laptop, and server hardware (preferably Dell).
- Intermediate knowledge of Networking (preferably Avaya).
- Previous experience using a help desk ticketing system.
- Able to read and interpret technical and non-technical documents.
- Able to communicate on a technical and non-technical level depending on the audience.
Desired Characteristics
- Excellent documentation skills with attention to detail.
- Exceptional customer service skills.
- Strong verbal and written communication skills.
- Able to problem solve and troubleshoot in a fast paced and demanding environment.
- Flexible and adaptable.
What Linamar Has To Offer
- Opportunities for career advancement.
- Community based outreach supporting both local and global initiatives and charities.
- Social committees and sports teams.
- Discounts for local vendors and events, including auto supplier discounts.
About Us
Linamar Corporation is a Canadian diversified global manufacturing company of highly engineered products across global industries & markets. From the entrepreneurial seeds planted by our dynamic founder, to the support provided along the way, all Linamar employees are poised for success in this fast-paced and rapidly growing environment. With access to the tools you need to succeed, you will make an impact along with other motivated and engaged people.
Linamar is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Linamar will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.