Senior Manager, Commercial Sales Operations
Remote - Successful candidate must live in a state in which Point Broadband operates (AL, FL, GA, IL, KS, MD, MI, NY, OH, TN, TX, or VA) #LI-remote
Summary:
The Senior Manager of Commercial Sales Operations owns commercial revenue operations for the SMB sales organization, with accountability for forecast accuracy, pipeline health, quota execution, and executive-level reporting. This role serves as a strategic operating partner to sales leadership, ensuring that GTM processes, data, and operating cadence drive predictable performance at scale, not just activity.
Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Own the end-to-end commercial sales operating model from lead intake through close, forecast, and commission payout.
- Define and govern sales operating cadence, including pipeline reviews, forecast calls, and performance readouts.
- Establish standards for pipeline coverage, stage definitions, and data hygiene.
- Identify revenue risk early and surface insights to sales leadership.
- Serve as business owner for Salesforce and related sales technology.
- Govern CRM configuration, data integrity, reporting architecture, and user adoption.
- Partner with IT and Finance on system enhancements, integrations, and data alignment.
- Evaluate, recommend, and lead rollout of sales productivity and automation tool.
- Own executive-level dashboards for pipeline, bookings, forecast accuracy, and productivity.
- Analyze funnel performance, close rates, sales cycle trends, and rep effectiveness.
- Partner with Finance on forecast alignment and commission governance.
- Deliver clear, trusted weekly and monthly commercial performance reporting.
- Support quota and territory modeling in partnership with sales leadership.
- Maintain territory and mapping tools to drive seller efficiency.
- Partner with Marketing and Business Development on campaign tracking and performance analysis.
- Act as the primary commercial operations partner to Sales, Finance, Marketing, and IT.
- Ensure alignment between sales activity, revenue reporting, and compensation outcomes.
- May manage analysts or administrators, with anticipated team growth as the organization scales.
Qualifications:
- 5–8+ years of experience in Sales Operations or Revenue Operations.
- Deep hands-on experience with Salesforce administration and reporting.
- Strong analytical skills with the ability to translate data into executive insights.
- Experience partnering with senior sales leadership.
- Experience supporting SMB or field-based commercial sales teams.
- Telecom, fiber, or infrastructure experience.
- Experience in high-growth or private-equity-backed environments.
Benefits:
- Medical (3 plans to choose from), Dental and Vision
- Short Term Disability
- Flexible Spending Accounts
- Company Paid Life as well as Voluntary policies
- 401(k) with generous company match
- Paid Time Off
- Share the Care Paid Time Off
- Paid Holidays
- Cell Phone Allowance *Applicable by Position*
- Career Progression Opportunities
- Discounted Broadband Services *Where Applicable*
Pay range for this role is $115,000 - $125,000 DOE plus a bonus plan.