Softchoice is a software-focused IT solutions and services provider that enables organizations to be agile and innovative. As a SLED Account Specialist, you will be the trusted advisor for public sector clients, ensuring they achieve maximum value from their partnership while delivering exceptional customer experiences and managing the end-to-end client journey.
Responsibilities
- Respond to incoming client calls and purchase requests from SLED customers with fewer than 500 employees
- Follow up and close transactional renewals
- Create and manage opportunities in Salesforce
- Follow up on quoted products and services
- Collaborate with vendors to secure best pricing and product availability
- Execute on selling under Public Sector procurement contracts
- Setting clients up on the Softchoice.com portal
- Drive web adoption on every call assisting clients to place orders on the Softchoice.com portal through “Web-Walk through DEMO” and the Procurement POV
- Attend trainings and learn/keep up with new products and technologies in order properly support client requests
- Drive customer experience (CX) scores up though “legendary customer service”
Skills
- 1+ years of B2C/B2B sales or customer support experience
- College or University degree
- Salesforce experience an asset
- Public Sector/SLED experience an asset
Benefits
- Medical and Dental Care
- Employee & Family Assistance Program
- RRSP/DPSP Retirement Savings Plan with Company Matching
- Life and Disability Insurance
- Vacation and Sick Leave
- Holidays
- Parental Leave
- Volunteer Days
- Bereavement Leave
- Employee Discount Program
Company Overview
- Softchoice provides technology services and solutions for people to be engaged, connected, and creative at work. It was founded in 1989, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.softchoice.com.