Job Description:
• Be the liaison between our Enterprise customers and our Cloud Engineers.
• Solution Architects onboard new customers to ensure that customers are able to install, manage and monitor poolside's platform.
• Work with customers to deliver a scalable poolside product by customizing the deployment scripts to fit specific customer infrastructure requirements.
• Use your expertise and customer knowledge to support the engineering team to design and implement performant, secure, and scalable solutions while building a standard poolside platform.
Requirements:
• Collaborate with customers to adapt the cloud architecture to the customer reality while ensuring high availability, scalability, and security
• Create and maintain comprehensive documentation for architectures, configurations, procedures, and customer interactions
• Lead the troubleshooting and resolution of complex technical issues, providing timely and effective solutions
• Comfortable with distributed systems
• Data pipelines, distributed processing, fault tolerance, performance optimization
• Message queues, event-driven architectures, e.g. Kafka, Google pub/sub
• Clouds: managed services, storage. GCP, AWS, Azure
• Experience with developer experience tools
• Worked on CI/CD pipelines
• Worked with containerization in production environments
• Programming languages
• Experience in either Go, Ruby or Python (we're open to people from other languages) is a plus
• Other relevant tools/experience
• DevOps: Git, Docker, k8s, Terraform, baremetal
• Monitoring and alerting (Grafana, Prometheus, Datadog)
Benefits:
• Fully remote work & flexible hours
• 37 days/year of vacation & holidays
• Health insurance allowance for you and dependents
• Company-provided equipment
• Wellbeing, always-be-learning and home office allowances
• Frequent team get togethers
• Great diverse & inclusive people-first culture