Lincoln Financial is a company that helps people confidently plan for their future. The Training Specialist role involves developing, implementing, and evaluating training plans and programs while serving as a mentor and subject matter expert to claims staff and training associates.
Responsibilities
- Serves as a subject matter expect, mentor and coach to claims staff and training associates
- Manages and oversees desk management, reviews/analyzes, and acts on statistic reviews for claims staff under mentor including trends, workflow, claim assignments, etc
- Provides coaching and feedback to claims staff and training associates
- Maintains knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions
- Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives
- Performs and delivers on routine assignments/projects while simultaneously leveraging and applying knowledge
- Identifies and communicates to management process improvements that reduce workloads or improve quality
- Develops, implements, and evaluates training plans and programs to meet departmental training objectives
- Develops training materials, manuals, procedures and/or visual aids to meet objectives of his/her assigned area(s) of responsibility
- Develops and conducts training needs assessments and determines training requirements for new program development
- Conducts training and ongoing training evaluations to ensure effectiveness of programs and recommends modifications as necessary
- Liaises to ensure training materials, procedures, plans and/or programs reflect business needs and support organizational readiness
- Proactively collaborates and communicates with appropriate internal/external stakeholders to address training gaps to optimize organizational performance
- May share knowledge with junior and/or peer team members
Skills
- 4 Year / Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- 1-2+ years of mentoring and coaching experience
- 1 - 3+ Years' experience in training that directly aligns with the specific responsibilities for this position
- Employee must be able to work more than 40 hrs per week when necessary
- Knowledge of curriculum development principles
- Ability to perform under stress in cases of emergency, critical or hazardous situations
- Evaluate trends in data or information
- Ability to evaluate information and the implications of a course of action or solution
- Training and/or mentoring experience
Benefits
- Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
Company Overview
- Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. It was founded in 1905, and is headquartered in Radnor, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://www.lincolnfinancial.com/.