We are currently seeking a Speciality Client Partner Manufacturing Energy/Utilities industry (Remote) to join our team in Charlotte, North Carolina (US-NC), United States (US).
The Role
As a Client Partner at Launch, you'll be the primary steward of executive relationships across a portfolio of clients in Manufacturing. Your mission is to ensure client satisfaction, deepen partnerships, and drive sustainable growth through a focus on strategic account management.
You'll collaborate closely with Launch teams-strategy, design, engineering, and product-to anticipate client needs, co-create value, and position Launch as a long-term trusted partner. This role emphasizes consultative and solution-based selling, growing existing accounts, aligning solutions to client priorities, and ensuring delivery impact translates into business outcomes.
Key Responsibilities
• Serve as the trusted advisor to senior executives, strengthening relationships and ensuring Launch remains aligned with client business priorities.
• Lead strategic account planning and executive business reviews, ensuring clients see measurable value and impact from Launch engagements.
• Grow revenue within existing accounts through consultative and solution-based selling, cross-sell, and upsell aligned to client needs.
• Partner with internal teams (delivery, design, product, engineering) to ensure seamless execution and exceptional outcomes.
• Act as a liaison between clients and internal teams, effectively communicating requirements, managing expectations, and ensuring alignment throughout the project lifecycle.
• Co-create client roadmaps and value metrics that track impact over time.
• Maintain oversight of account health, including satisfaction, retention, and long-term growth opportunities.
• Manage portfolio P&L, ensuring account profitability and financial health.
• Act as the voice of the client within Launch, influencing internal strategies and priorities to better serve clients.
• Mentor and support teams working across your accounts to ensure continuity, quality, and client delight.
Basic Qualifications
• 10+ years of experience in account management or client relationship leadership within consulting, digital services, or technology firms.
• 5+ years' experience selling in digital product design, user experience, research, and innovation areas.
• Knowledge of digital transformation, product-led approaches, and innovation strategies.
• 8+years of experience in Manufacturing Energy/Utilities industry .
• Familiarity with modern software development lifecycles and digital delivery methodologies.
• Strong business acumen, with the ability to connect technology to business outcomes.
• Exceptional communication, negotiation, and executive presentation skills.
• High emotional intelligence and relationship management expertise
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $128,861 - $286,359. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
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