Vice President, Customer Growth and Experience

Department: Transportation Reports to: EVP, Logistics and Customer Growth Location: Remote FLSA Status: Exempt Vice President, Customer Growth and Experience The Vice President, Customer Growth and Experience is a strategic leadership role at OneRail, responsible for driving revenue growth, executive relationships, and transformative customer experiences. This role is a key driver of OneRail’s strategic expansion, combining insight into customer operations, analytics, and technology to deliver measurable business impact. The ideal leader is a visionary, capable of influencing C-level stakeholders, shaping customer strategy, and expanding adoption of OneRail’s platform and services. Key Responsibilities 1. Executive Relationship Management & Strategic Partnership- Build and maintain trusted, long-term relationships with C-level and senior executives across customer organizations. - Act as a strategic advisor, guiding customers through their business transformation and leveraging OneRail solutions to deliver competitive advantage. - Identify opportunities to influence customer strategy, positioning OneRail as a partner in growth, operational excellence, and innovation. 2. Customer Growth & Revenue Expansion- Own customer growth strategies, including renewals, upsell, cross-sell, and expansion into new business areas. - Drive measurable revenue growth by aligning OneRail solutions to customer objectives and business priorities. - Leverage analytics and insights to quantify value delivered, including revenue, margin, operational savings, and improved customer satisfaction. - Lead Quarterly Business Reviews (QBRs) and other executive forums to align on strategy, outcomes, and expansion opportunities. 3. Strategic Adoption & Service Expansion- Champion adoption and deep integration of OneRail’s platform and services across all customer business units. - Identify and execute opportunities for service innovation, leveraging the customer network to enhance engagement and generate new revenue streams. - Serve as the voice of the customer internally to drive product and service enhancements aligned with market needs. 4. Customer Experience & Differentiation- Define and oversee strategies that enhance the end-to-end customer experience, positioning OneRail as a key differentiator in the marketplace. - Utilize data and AI insights to optimize order fulfillment, last mile delivery, and customer satisfaction for end-users (“customer’s customer”). - Guide customers in designing programs that deliver competitive advantage and measurable business outcomes. 5. Cross-Functional Leadership- Collaborate closely with sales, marketing, product, and operations teams to align on growth initiatives and customer strategy. - Integrate customer feedback into ongoing solution development, ensuring OneRail’s offerings continue to drive business impact. - Lead upward internally by influencing executive stakeholders, aligning cross-functional priorities, and advocating for customer-centric strategies that drive growth and long-term value. Qualifications- Proven leadership in customer success, strategic partnerships, or business development with a focus on growth, revenue, and executive engagement. - Experience with network-effect businesses or platforms that scale through services, partnerships, or flywheel-driven growth. - Exceptional ability to build trusted relationships with C-level executives and act as a strategic thought partner. - Demonstrated track record of developing and executing strategies that drive measurable growth in complex B2B enterprise environments. - Strong analytical and strategic problem-solving skills, with the ability to leverage data to inform business decisions. - Excellent communication, negotiation, and interpersonal skills, capable of influencing across multiple organizational levels. Personal Attributes- Strategic and visionary thinker with a strong growth mindset. - High emotional intelligence and executive presence to navigate complex customer and internal environments. - Passionate about leveraging technology and innovation to drive business outcomes in logistics and fulfillment. Reporting Line: Reports to the EVP, Logistics and Customer Growth. Compensation Band 12: Min: $205,000 Q2: $231,389 Mid: $251,437 Q4: $296,250 Max: $327,886.  Company target base salary: $231,000-$256,000 +Variable compensation