**Join arenaflex's Dynamic Team of Crisis Specialists and Make a Difference in People's Lives**
Are you passionate about providing support and care to individuals in crisis? Do you have a strong background in behavioral science, psychology, or social work? If so, we invite you to join arenaflex's team of dedicated crisis specialists as a 988 Chat/Text Crisis Specialist, Mid Shift. In this rewarding role, you will have the opportunity to work from home, providing critical support to individuals in need through our 24/7/365 mental health crisis/suicide prevention focused team.
**About arenaflex**
arenaflex is a leading nonprofit behavioral health system with thousands of employees dedicated to delivering care that changes people's lives. As a dynamic and well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Our trauma-informed approach emphasizes understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.
**Job Summary**
As a 988 Chat/Text Crisis Specialist, Mid Shift, you will be responsible for providing telephonic or chat clinical screenings and risk assessments to individuals experiencing emotional distress. You will also answer crisis contacts via our chat/text platform, assess for suicide, safety, and identify appropriate community resources to best meet individual needs. This role requires a strong understanding of crisis intervention, service linkage, and referrals for programs, services, and other community resources.
**Key Responsibilities**
* Provides telephonic or chat clinical screenings and risk assessments to individuals experiencing emotional distress
* Answers crisis contacts via our chat/text platform to assess for suicide, safety, and identify appropriate community resources
* Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
* Meets the ethical and clinical standards in compliance with all accreditation
* Actively participates in ongoing supervision, training, and team meetings
* Assists in administrative tasks as needed
**Essential Qualifications**
* Bachelor's degree in behavioral science, psychology, social work, or a related field
* Six months to one year of related crisis experience
* Strong understanding of crisis intervention, service linkage, and referrals for programs, services, and other community resources
* Ability to effectively communicate via written, verbal, in-person, and virtual methods
* Demonstrates high-level customer service skills and professional etiquette
**Preferred Qualifications**
* Certified Peer Recovery Specialist
* Experience working with diverse populations, including individuals with mental health conditions, substance use disorders, and trauma
* Knowledge of suicide assessments and risk factors
* Strong problem-solving and critical thinking skills
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced, dynamic environment
* Strong analytical and problem-solving skills
* Ability to maintain confidentiality and handle sensitive information
* Strong commitment to arenaflex's values of Respect, Expertise, Integrity, and Empowerment
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a 988 Chat/Text Crisis Specialist, Mid Shift, you will have access to ongoing supervision, training, and team meetings to support your professional development. We also offer opportunities for career advancement and professional growth within our organization.
**Work Environment and Company Culture**
arenaflex is committed to creating a workplace that reflects the growing world around us, where everyone feels empowered, safe, and welcomed. Our trauma-informed approach emphasizes understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community. We strive to create a culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary range of $19.10-$26.80, as well as a comprehensive benefits package, including:
* Medical, dental, and vision health coverage
* Flexible Spending and Health Savings Accounts
* 403b retirement plan with company match
* Paid time off and ten paid holidays
* AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
* Diversity, Equity, and Inclusion employee resource groups
* Continuing education opportunities
* Employee Assistance Program
**How to Apply**
If you are passionate about providing support and care to individuals in crisis, we encourage you to apply for this rewarding role. Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
**Join arenaflex's Team Today!**
Don't miss this opportunity to make a difference in people's lives. Apply now to become a 988 Chat/Text Crisis Specialist, Mid Shift at arenaflex.