**Remote Automotive Service Department Appointment and Customer Experience Representative – Join the blithequark Team!**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and skilled Remote Automotive Service Department Appointment and Customer Experience Representative to join our team. As a key member of our Service Business Development Department, you will play a vital role in driving customer satisfaction and loyalty while working from the comfort of your own home. **About blithequark** blithequark is a leading provider of innovative solutions in the automotive industry. Our company is built on a foundation of family values, with a strong commitment to employee growth and development. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and empowering. As a Remote Automotive Service Department Appointment and Customer Experience Representative, you will be part of a talented team that is dedicated to delivering exceptional customer experiences and driving business success. **Job Responsibilities** As a Remote Automotive Service Department Appointment and Customer Experience Representative, you will be responsible for: * Understanding all inbound and outbound calling strategies to ensure seamless customer interactions * Taking all overflow inbound service calls to ensure that all calls are answered in a timely manner, providing a world-class experience to our customers * Assisting customers with appointment scheduling, ensuring that their needs are met and exceeded * Collaborating with Service Managers to ensure that the customer experience is consistently exceptional * Maintaining a working knowledge of dealership systems and technologies to stay up-to-date on the latest developments * Staying informed about marketing campaigns and manufacturer updates to provide accurate and relevant information to customers **Qualifications** To be successful in this role, you will need to possess: * Proficiency on phones and computer, with excellent communication and technical skills * A professional and polite demeanor, with a friendly and outgoing personality * The ability to provide a world-class experience to our customers, with a focus on building strong relationships and resolving issues efficiently * Call Center and Appointment Setting experience, with a proven track record of success * Organizational and multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Strong team player with excellent interpersonal and communication skills * Bilingual skills are a strong plus, but not required **Benefits and Perks** As a Remote Automotive Service Department Appointment and Customer Experience Representative, you will enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance to ensure your health and well-being * A 401(k) plan to help you save for your future * Paid vacation time to recharge and relax * A competitive salary, commensurate with experience, with opportunities to earn additional bonuses * A dynamic and supportive work environment that fosters growth and development **Work Environment and Culture** At blithequark, we value diversity, equity, and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees. Our company culture is built on a foundation of family values, with a strong commitment to employee growth and development. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and empowering. **Career Growth Opportunities** As a Remote Automotive Service Department Appointment and Customer Experience Representative, you will have opportunities to grow and develop your skills and career. We offer a range of training and development programs, including: * Ongoing training and coaching to help you develop your skills and knowledge * Opportunities to take on new challenges and responsibilities * A supportive and inclusive work environment that fosters growth and development **How to Apply** If you are a motivated and skilled customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Job Type:** Full-time **Pay:** $15.00 per hour **Expected hours:** 40 per week **Benefits:** * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance **Experience level:** 2 years **Shift:** 8 hour shift **Weekly day range:** Monday to Friday **Work setting:** Remote **Experience:** Call center: 1 year (Required) **Location:** Texas (Required) **Work Location:** Remote