[Remote] Bilingual (English/Spanish) Specialty Testing Customer Service Support Representative, Billing (REMOTE)

Note: The job is a remote job and is open to candidates in USA. Labcorp is a company focused on accelerating life-changing healthcare breakthroughs and improving care delivery. They are seeking a Bilingual Specialty Testing Customer Service Support Representative to assist patients and clients with health insurance coverage, billing inquiries, and payment options in a fast-paced remote environment. Responsibilities • Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriers • Ability to research and communicate complex information in a clear/concise manner • Ability to navigate and work on multiple systems/websites simultaneously. • Provide assistance to clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing • Collaborate with other departments to resolve reimbursement opportunities • Receive and process credit card payments over the phone, adhering to PCI compliance protocols • Initiate payment plans for patients for outstanding balances • Document telephone conversations clearly and accurately in the respective systems • Update and maintain records in the billing system, including the review of accounts, payment collections and case note • Maintain patient confidentiality and adhere to HIPAA guidelines/regulations • Assist with other duties as assigned Skills • Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience • Professionally fluent and proficient in both English/Spanish required • 5 plus years of experience in the specialty testing/genetics customer service preferred • Prior Healthcare experience strongly preferred with strong preference given to professional medical billing and collection practices • Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred • Previous customer service experience handling high call volume strongly preferred • Medicare/Medicaid billing experience preferred • Knowledge of CPT and ICD10 codes strongly preferred • Experience with Laboratory Billing and Laboratory Information System (LIS) preferred • Working knowledge of prior authorization preferred • Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes preferred • XIFIN experience preferred • Excellent verbal and written communication skills • Ability to follow established program protocols and procedures • Ability to review large amounts of data for accuracy • Must be organized and detail-oriented • Computer proficiency - MS Windows, MS Office, and database experience Benefits • Medical • Dental • Vision • Life • STD/LTD • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan Company Overview • Fortrea is a provider of comprehensive Phase I through IV clinical trial management, clinical pharmacology, patient access solutions. It was founded in 2023, and is headquartered in Durham, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.fortrea.com. Company H1B Sponsorship • Fortrea has a track record of offering H1B sponsorships, with 12 in 2025, 25 in 2024, 6 in 2023. Please note that this does not guarantee sponsorship for this specific role.